hello;
it sounds like the following somehow got disabled,
Include this group in send/receive (F9)
were you in the send/receive settings?

if I remember correctly;

Outlook 2010
alt+f=file,
T=options,
The Outlook Options window opens.click on Advanced and scroll down to Send
and receive and click on the Send/Receive button.
here press a=advance,
now use the tab key 
send and receive,
press enter 
now look for;
Include this group in send/receive (F9)
make sure this is checked.
You can also get to the Send/Receive groups by selecting Send/Receive tab on
the Ribbon and then Define Send/Receive Groups.
hope this helps.


-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Jim Rawls
Sent: Sunday, May 24, 2015 11:44 PM
To: [email protected]
Subject: Re: [JAWS-Users] an outlook 2010 problem.

Yes.

-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of LeDon
Sent: Sunday, May 24, 2015 5:24 PM
To: [email protected]
Subject: Re: [JAWS-Users] an outlook 2010 problem.

Yes that is the way it is suppose to work. Have you tried rebooting your
computer?

-----Original Message-----
From: JAWS-Users-List [mailto:[email protected]] On
Behalf Of Jim Rawls
Sent: Sunday, May 24, 2015 6:11 PM
To: [email protected]
Subject: [JAWS-Users] an outlook 2010 problem.

Hi All,

I am  running outlook 2010, windows 8.1 and jaws 16.

In the past, I have hit F9 if I wanted to pull email down from the server.
Well, when I hit F9 now, nothing happens. Is there any way I can fix this
problem? Jim

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