Hi, It is my personal address subscribed to this list but I work for Microsoft and run the team responsible for our Disability Answer Desk. We do have support technicians available on weekends.
In the U.S. our hours for phone support are weekdays 5am - 9pm PST and weekends 6am - 3pm PST. Our chat service has 24X7 support. You can get the latest info and find the link to initiate a chat and such by visiting https://support.microsoft.com/en-us/answerdesk/accessibility. Note that we offer English language support in 11 different markets so if there is a phone number in your market, you'll get directed to that version of the page. You can find links to the 11 markets where we offer English support in this blog post. Those links will give you the pages for those countries with the local phone numbers and such. http://blogs.msdn.com/b/accessibility/archive/2015/03/10/disability-answer-d esk-phone-support-expands.aspx Also please note, that while I try to read most messages to email lists such as this, especially when I reply, it isn't always possible for me to read all the messages here. If you've used our support option and have feedback about your support experience, feel free to write me directly off the list. I and my team definitely want to know what's working and where we can improve for our customers. Kelly -----Original Message----- From: Fred Adams [mailto:[email protected]] Sent: Friday, July 31, 2015 6:30 PM To: jaws-users list <[email protected]> Subject: [JAWS-Users] Microsoft technician Does anyone know if Microsoft technicians are working on weekends? Also, do you know their hours? Thanks for any info. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
