I had the same problem and I had to contact Freedomscientific and it took the lady there about 5 minutes to straighten things out. She told me that no matter what I did I could not have gotten back on line without calling Freedomscientific. I believe she said that I was out of keys but I might be wrong.
-----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of TheHangMan Sent: Saturday, October 31, 2015 3:26 AM To: [email protected] Subject: Re: [JAWS-Users] installed Jaws 17 but license not recognized Hi, Check that j17 and j16 have the same serial number, when you check on the pc. Really the jaws old key number should activate the program, unless things have change. Freedom might be open tomorrow.... Jorge -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of joanne Sent: Friday, October 30, 2015 11:30 PM To: [email protected] Subject: [JAWS-Users] installed Jaws 17 but license not recognized I have twice had to system restore because when attempting to install Jaws 17 I am asked for my license code. Even if I switch to 16, something in the installation of 17 seems to erase the license and the only way to use Jaws in regular mode is to restore the system and use 16. I went to the page to activate it and the page found it just fine. Then it gave me another code to use, and not sure why this other code was given but I tried activating my license pasting the original key and also trying this generated one but it keeps giving an error message that it doesn't recognize the code. Now the generated code is 3 lines long and I don't know if the words at the end are necessary--like version 00, etc. I don't know why the FS page recognizes it but neither code will work when Jaws tells me I need to type in my key. Is there something I can do that's not being done so I can use 17 in regular and not 40-minute mode? Thanks for assistance. Joanne For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
