Was the computer successfully connected to the Internet when you entered the authorization code? It needs to be, since the authorization process occurs online.
wayne smith <waynesoundsm...@earthlink.net> wrote: > Thanks so much. With a new hard drive I had no ability to even set up the > internet. I used the JAWS 17 disk I had and it worked. I had to use > Narrator at the beginning which is something I never had to do before but > JAWS 17 is now on my repaired machine. It would not take my authorization > code even though I had it from FS in a previous email exchange. I sent them > a copy of their own message and asked why the authorization key did not > work. I'll have to use 40 minute mode until they help me get the correct > code. I had my wife look at their email and enter it a second time to be > sure I wasn't getting it wrong but no luck. Thanks to all. With the 40 > minute mode I had enough time to set up my internet connection-getting > closer! > > Wayne > > -----Original Message----- > From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On > Behalf Of Adrian Spratt > Sent: Saturday, August 27, 2016 6:04 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] JFW 16 Incomplete install > > Finally, here's the FS page where you'll find the links to the 64-bit and > 32-bit versions of JAWS 16: > https://www.freedomscientific.com/Downloads/JAWS/PreviousVersions > > -----Original Message----- > From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On > Behalf Of wayne smith > Sent: Saturday, August 27, 2016 6:03 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] JFW 16 Incomplete install > > Thanks, since I am using Windows 7 with MS Office 2010 and my impression is > that JAWS 17 is for Windows 10 I chose version 16. I am eligible for JAWS > 17 and have a disk on my desk. Please send me the link for 16. Will I need > sighted help for installing the download from the link. I turned on > Narrator but it seems very limited in Windows 7. > > Wayne > > -----Original Message----- > From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On > Behalf Of Adrian Spratt > Sent: Saturday, August 27, 2016 4:57 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] JFW 16 Incomplete install > > Wayne, > > Instead of waiting for a replacement disc, you and your wife could download > JAWS from the FS website and commence installation from that file. At any > rate, I'm pretty sure you don't need to have installed JAWS with a disc the > first time. When my hard disc had to be replaced three months ago, I believe > I started JAWS from the downloaded file. > > Are you eligible for JAWS 17, or must you use 16? If locating the download > page is a problem, since you can't operate the PC yourself, post again and I > or someone will get the link. > > -----Original Message----- > From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On > Behalf Of wayne smith > Sent: Saturday, August 27, 2016 5:34 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] JFW 16 Incomplete install > > Hello Mike, > > There is not a JAWS icon on the desktop. There is a FS3 Icon. When I type > Jaws in the Windows key search field nothing comes up. I never got a prompt > for the kind of install, standard or custom as I have in previous installs > and I was never asked for my Jaws owner key. I have never had these issues > before when using a disk. I am wondering if I got a corrupted disk. The > issue now is what to do next. The computer did shut down and restart so the > files are there somewhere. I did get some voice prompts so the speakers are > functioning. I may have to contact FS support next week. I don't think > that I should insert the disk a second time unless somebody thinks that may > do it. > > Wayne > > -----Original Message----- > From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On > Behalf Of Mike B. > Sent: Saturday, August 27, 2016 4:01 PM > To: jaws-users-list@jaws-users.com > Subject: Re: [JAWS-Users] JFW 16 Incomplete install > > Hi Wayne, > > Do you have a Jaws icon on the desktop? Did you try pressing enter on the > Jaws icon if 1 is there? Are your speakers / volume on? > Take care. > Mike > Sent from my iBarstool. Go Dodgers! > ----- Original Message ----- > From: wayne smith > To: jaws-users-list@jaws-users.com > Sent: Saturday, August 27, 2016 11:43 AM > Subject: [JAWS-Users] JFW 16 Incomplete install > > > Hello- > > I just got my old computer back with a new hard drive. I have Windows 7 on > it so I used my JAWS 16 disk to install. First it brought up a list of > options that my sighted wife had to read to me because there was no speech. > I selected run from media and the install started. It did the install and > required me to select ok to reboot the system. It restarted and there were > clicks and the sound of the disk spinning. Now the computer has gone silent > and there is no speech. In previous disk loads it asks what kind of > features and then for my product code. I am sitting here for 15 minutes and > nothing. My wife came back and said that only the desktop is showing. I > hit the windows key and typed in JAWS but that did nothing. I am sitting > here with a silent computer. This has never happened before. Any ideas? > > > > Wayne > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > > > For answers to frequently asked questions about this list visit: > http://www.jaws-users.com/help/ > For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
