Having just plowed through a long thread sent out by the ACB just to get to a link to an article, I sympathize. However, Mike doesn't normally post threads. IN this case, I was glad he did because we got a flavor of the company rep's attitude, which seems very positive. I was more encouraged than I would have been had Mike just paraphrased her.
-----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Rose Sent: Tuesday, February 07, 2017 10:43 AM To: [email protected] Subject: Re: [JAWS-Users] MWB & Accessibility With Jaws, From MWB Tech Support A summary may have worked better, having to read all the headers over and over again and backwards does not give coherence. -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Mike B. Sent: Monday, February 6, 2017 4:04 PM To: Jaws-Users List Subject: [JAWS-Users] MWB & Accessibility With Jaws, From MWB Tech Support Hi All, This is the thread I've got going with Malwarebytes tech support regarding MWB's accessibility with JAWS. The most recent message I received is at the top, & you can follow the rest of the thread by reading down. As I said, the most recent being at the top , & moving down to the 1st / original message. This message was sent to [email protected] in reference to Case #: 1205319. FEB 06, 2017 | 01:28PM PST Lisa replied: Hi Mike, I agree and I feel that there is some work to be done yet with MB 3.0. 1.75 is amazing with the Screen Readers, but I had to work really hard to figure out how to get to the Scan results and then when the Scan results open, it starts reading every single line and no way to 'halt' that process and just save it somewhere. I'll try to find out where they are with this and get back to you. It may be another day or so, but I promise I'm not forgetting about you. :-) Best regards, Lisa ---------------------------------------------------------------------------- ---- FEB 03, 2017 | 10:03AM PST Mike replied: Hi Lisa, Navigating MWB 3.0 is not the problem, but what is meant by being accessible is doing tasks like scheduling a scan or updates, reading scan results, telling MWB to exclude files / folders, or removing an item from quarantine, and telling it to exclude certain items when scanning, for some examples. Like I say navigation is no problem for some, but it is for others, but that is always going to be the case because there is such a vast difference of skill sets amongst screenreader users. It's the accessibility that's the issue, & that's where only the more skilled / advanced users are having some success, where the less skilled users, which is most of the screenreader users, are having problems, so they are still using the more accessible version of MWB 1.75. I know different people are going to have definitions for being able to navigate a program, & a program being accessible, but anytime I have to work at using a program verses the program working for me, is when I consider it not accessible for most users. I'm not the most skilled user, but I can get a lot of programs figured out, & this is how I determine how accessible a program is verses being able to navigate it. I as well as several hundred Jaws users are very thankful that you're taking the time, & actually using Jaws to test the program to make it a more accessible program for the blind community because too many other program creators just don't give a damn about us! So, thank you thank you very very much for your help! Take care. Mike Sent from my iBarstool. ---------------------------------------------------------------------------- ---- FEB 02, 2017 | 03:29PM PST Lisa replied: Hello again Mike, I just tried Malwarebytes version 3.0.6 with Jaws version 17.0 and it is working much better than Malwarebytes 2.2 version ever did. You might want to install it and try it for yourself. One warning - Jaws says 'to switch pages, press Control Tab'. You do not need to press the Control button, just press the Tab button. Pressing the Control button and the Tab button does nothing. Please let me know the shortcomings you are finding with the program. Best regards, Lisa Malwarebytes Customer Service ---------------------------------------------------------------------------- ---- FEB 02, 2017 | 08:30AM PST Lisa replied: Hello Mike, Welcome to Malwarebytes support, my name is Lisa and I'll be discussing this issue with you. Version 1.75 and 2.2.1 do use the same definitions database, but 2.2.1 includes a rootkit scanner and better / faster remediation. I do realize that Jaws works really well with version 1.75, and 2.2 leaves a lot to be desired of when it comes to compatibility with screen readers, Jaws in particular. Malwarebytes 3.0 is supposed to be compatible with screen readers, but what I'd like to do is install Jaws on my test machine and see for myself how well it does. I'll get back to you later this evening and relay my findings to you. Best regards, Lisa Customer Success ---------------------------------------------------------------------------- ---- JAN 30, 2017 | 10:50AM PST Original message Mike wrote: Hello, I'm trying to tell other blind users of MWB that 1.75 does not use the same definitions as 2.2, but I'm not computer literate enough to explain the difference. Would you please tell me if 1.75 does or does not use the same protection definitions, & explain the differences if not? This will really help many members of the blind community help understand your product & upgrade to the newer version. By the way, MWB 3.0 is not accessible for us blind people using screen reading programs. Take care. Mike Sent from my iBarstool. Take care. Mike Sent from my iBarstool. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
