Walt that is so cool about insert ctrl w. I will keep this email and if it happens again I know what to do and will send you an email. Thanks a lot Patti still so cool ----- Original Message ----- From: Walt Smith To: [email protected] Sent: Tuesday, September 12, 2006 6:36 PM Subject: Re: [jaws-users] Jaws problem
Patty - JAWS Key+CTRL+W places the dialog that's currently on the screen into the virtual buffer. For example, to capture an error message, do the following when the error is displayed: 1. While the error message is displayed, press JAWS Key+CTRL+W to place the dialog into the Virtual Buffer. 2. Press CTRL+A to select all of the contents of the Virtual Buffer. 3. Press CTRL+C to copy the selected material to the clipboard. 4. Press ESC to close the Virtual Buffer and return to the _actual_ error message. Now, you have the dialog on the clipboard. If you can (and in your case, I gather this wasn't really possible), open a new text file and paste the contents of the Virtual Buffer into that file using CTRL+V. You will now have a copy of the error message in a file that you can send in an e-mail message--of course, you could just have pasted the information from the clipboard straight into an e-mail. This was why the keystroke was developed--so that users can capture error messages and send them to FS or the manufacturer of their computer or software when reporting problems. It's also a great way to snag portions of a directory (from Windows Explorer) and perform other similar tasks. Now, to your specific problem. Was this a one-time-only occurrence or has it happened more than once? If it only occurred once, I'd just chalk it up as some kind of freak occurrence. Since you got the blue screen of death, you weren't going to be able to save anything to a file, unfortunately, so that avenue isn't available if this happens in the future. I've seen very, very few blue screens while running JAWS, if that makes you feel any better, but if this problem is happening frequently, you may need to have someone check your computer. It might need to have some Microsoft updates applied, it might need a good virus scan, or there might be any number of other things that could be looked at. The sequence you were going through (read a message, press ESC to exit it, press DEL to delete it) is so common that if you see this problem again, definitely get the computer checked. I would be very surprised if it's a JAWS problem unless you clearly remember that the error said something about JAWS and if that's the case, it would be extremely interesting to know what component in JAWS failed. To check this out, go to: C:\Program Files\Freedom Scientific\JAWS\7.0\ and look for the file JFW.rpt. This is the JAWS severe error log and while its contents will mean nothing to you or me, JAWS support might be very interested in seeing it, along with an explanation of just what you were doing before the crash. Also, if JAWS wouldn't talk, you _might_ try turning on Narrator by pressing Windows Key+U, then use ALT+TAB to get to the window where the error message is being displayed and try to make some notes on what it says. This is one way Narrator can come in handy. Hope this helps. ----- Original Message ----- From: "Patti" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, September 12, 2006 5:37 PM Subject: Re: [jaws-users] Jaws problem Hey Walt, I'm sorry, I'll try to do better. I was in outlook express reading my email. I opened one email then I press ESC and then delete then my screen shut off and a blue screen came on. All it said the Jaws had a problem. I couldn't do anything, but shut off my computer, because Jaws wouldn't talk. I have Jaws 7 and XP home. What does insert ctrl w do? hth Patti [Non-text portions of this message have been removed] Visit the JAWS Users list home page at: http://www.jaws-users.com For a complete list of email commands pertaining to the JAWS Users List send a blank email to: [EMAIL PROTECTED] Visit the new archives page at the following address http://www.mail-archive.com/[email protected]/ Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/jaws-users/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/jaws-users/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
