I have a very common business process I want to model:

  | Sales User searches for a customer
  | Sales User selects a customer from search results and comes to "customer 
details"
  | Sales User hits a "Place Order" button
  | Sales User goes through all the machinations of creating an order spanning 
multiple pages
  | Sales User finalizes the order and sends it to shipping for processing
  | Shipping User sees the order in his queue and actually packs and ships the 
order
  | 
  | 
  | Now I am curious about the "best" way to handle this.  The fact there are 
multiple roles leads me to believe the JPDL is the way to go.  Is this so?  Or 
is that overkill?
  | 
  | Also, where does the conversation begin?  At the very beginning?  Or when 
the Place Order button is hit for the selected customer?  The latter makes more 
sense to me since one can certainly search for a user for other reasons than to 
place an order.
  | 
  | Any insight into how best to model this--or into how I should re-orient my 
thinking--is very much appreciated.
  | 
  | Thanks. 

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