Still then, I'd try to model a common process where these are parameters for a 
rules engine and not have the customer change process definitions for this. 

How many combinations will they get.... tens? hundreds? If you look for the 
parts they have in common you will probably be able map it to one process with 
help of a rules engine. Besides a true/false you can have a rules engine also 
return things like 'fax', 'mail' if you want certain transitions to be taken or 
even actions to be carried out. Think out of the box.

I personally would not solve this with changing process definitions

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