A few examples:

(i) User selects a value from a help desk ticket summary from a drop down box. 
The clientside workflow then makes a call back to the server (with the id of 
the summary, I guess) and populates various fields (selects a value in a drop 
down box named category and puts the name of a support team in a text field).

(ii) User types in their username into a text field called Login. On movnig the 
focus away, or pressing enter, a workflow action fires and populates their full 
name and mobile number into another couple text fields.

(iii) When selecting the summary in step (i), a table is populated with 
possible resolutions.

It's this kind of noddy stuff (configurable by someone with almost no 
development experience) that makes up the AR System. Crack that and you shall 
have yourself a workflow engine capable of competing with the big players.

Once you've got an example together, I am keen to have a look so I can see how 
it works, perhaps provide some thoughts and maybe get involved so we can port 
Remedy apps across :-) 


John

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