First of all I would like to mention that I recognise Adrian as someone who answers to posts here and that it's much appreciated. But he's only one of a few.
That notwithstanding I must say that generally posts here about problems people have do not get answered. Not even when they're about bugs, despite Adrian's claim. The most frustrating answer to a post is the one saying it was already answered, or that it's in the FAQ, manual or whatever, without giving any clue where to find it. And this is also a bit the feeling I get from Adrian's answer here. When you're not posting something about a specific bug, you're either sloppy, lazy or incompetent. That is not a good attitude and the arrogance makes my blood boil. OK, I admit, I am lazy. It's the nature of programmers to be lazy. And I could well be incompetent too, that I have so many questions. But my clients pay me very well for my incompetence. Let's turn things around though. Generally as a user I think it's fair to say that if a product raises so many stupid questions, then it must be because your documentation, FAQ etc. are either insufficient, ill-written or hard to find. Whether this is on purpose or not makes little difference. To be fair though, the lack of response on the forums is not unique to JBoss. It's only a little worse here than at most forums. The days where a post to a newsgroup would result in half a dozen of answers within the hour are long gone. The web has grown and so have the technologies, and expertise has been spread too thinly to provide the necessary critical mass to keep a forum going. Ask yourself this question, when did I last answer a post on a forum? Or do you only come here when you have a problem? It's a process of give and take, so try to answer others posts as well sometimes. At least answer one post for every question or problem that you have. This post is getting long, but I have one more thing that I think JBoss should consider to take as an example. About a decade ago when the Macintosh switched to PowerPC, there suddenly rose a compiler-maker to the top and wiped out all competition for Mac development tools. The company was Metrowerks and their development environment is called CodeWarrior. The PowerPC was new so people had many questions and problems. I think one of the keys to Metrowerks' success was that they had assigned someone whose task it was to answer any question anyone had with their product. Full-time. ANY question. The guy would answer anything, and if he didn't know he'd say that too and he would turn to the tech guys of the company. You could bet the answer was there the next day. Your motto should be: there's no such thing as a stupid question. View the original post : http://www.jboss.org/index.html?module=bb&op=viewtopic&p=3851270#3851270 Reply to the post : http://www.jboss.org/index.html?module=bb&op=posting&mode=reply&p=3851270 ------------------------------------------------------- This SF.net email is sponsored by: IT Product Guide on ITManagersJournal Use IT products in your business? Tell us what you think of them. Give us Your Opinions, Get Free ThinkGeek Gift Certificates! Click to find out more http://productguide.itmanagersjournal.com/guidepromo.tmpl _______________________________________________ JBoss-user mailing list [EMAIL PROTECTED] https://lists.sourceforge.net/lists/listinfo/jboss-user
