More replies > -----Original Message----- > From: Frank Wang [mailto:[EMAIL PROTECTED]] > Sent: 05 April 2001 03:14 > To: [EMAIL PROTECTED] > Cc: Org, Jdev@Jabber.; [EMAIL PROTECTED] > Subject: Read about what I have got from AOL > > > Zhey, > > I'm talking about the blocking on http://www.jabber.com/news/special.shtml > > None of those people replied to my over 50 complaints have any > idea what I was talking about! (See the attachments) Sort it out!!! > Otherwise, we are all going to switch away from AIM! > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] > > Sent: 01 January 1601 00:00 > > To: [EMAIL PROTECTED] > > Subject: Re: Please stop blocking Jabber like a child. > > > > > > > > Dear Frank2.wang, > > > > Hi! My name is Zhey C. I would like to thank you for writing to > > us and making us aware of your concern. > > > > I understand from your recent e-mail that you want AOL to stop > > blocking Jabber like a child. > > > > I apologize, but AOL cannot block a particular recipient in > > sending instant messages on AIM. > > It is the option of the user whether to block a particular screen > > name or not. You can set up a special list to allow only certain > > members to send you Instant Message (IM) notes, please follow the > > steps below if you want to remove the block to a particular screen name. > > > > PLEASE FOLLOW THE STEPS BELOW: > > > > 1. On the AIM menu bar, select FILE/My AIM. > > > > 2. Select MY OPTIONS. > > > > 3. Select EDIT PREFERENCES. > > > > This will display a new window with tabs running along the top. > > Select the tab that says CONTROL. > > > > This will take you to the section where you can set up a, 'Block' > > list of members you would like to allow or members you would like > > to block from sending you Instant Messages. > > > > Again, I apologize for the inconvenience. > > > > Thanks for your patience and your support. For any other > > suggestions, comments and/or inquiries please feel free to write > > back and I will be more than happy to assist you. > > > > Have a wonderful day! > > > > Zhey C. > > The TechMail Department > > America Online, Inc. > > > > ----------original message---------- > > From: [EMAIL PROTECTED] > > To: [EMAIL PROTECTED] > > > > name: frank wang > > email: [EMAIL PROTECTED] > > subject: Please stop blocking Jabber like a child. > > message: Please stop blocking Jabber like a child. > > I can't talk to my friends on it. We will have to switch away from AIM. > > > > Please stop blocking Jabber like a child. > > > > > > Frank > > agent: Mozilla/4.0 (compatible; MSIE 5.01; Windows NT 5.0) > > refer: http://www.aol.com/info/feedbackthanks.html > > X-Rep: 3224<BR> > > X-MailId: 11202507<BR> > > X-Queue: 558<BR> > > X-Mailer: SwiftMail v3.86<BR>
Dear Frank, Hi! I am Raymund V. from America Online (AOL). As a Customer Care Consultant from the TechMail Department, it is my pleasure to assist you regarding any concerns you may have. I understand from your recent e-mail that you have questions because you are being blocked from sending IM's using AIM. I sincerely apologize for the difficulties and inconvenience you are experiencing. I appreciate your patience regarding this problem. I want to assure you that I am here to help you resolve this issue as quickly as possible. Regarding this issue, it seems that you were unable to send IM's to your friends. Just to remind you that the AIM software has a feature wherein AIM subscriber could block a specific Screen Name from sending IM if they want to. I would suggest that you contact your friends personally by other means to verify if they have blocked your Screen Name. Again, my apology for the inconvenience the problem has caused you. I hope that the information I have provided will help. Please feel free to write back anytime with inquiries, suggestions, questions or comments that you may have. It has been my pleasure to assist you. I would like to take this opportunity to thank you for your time, patience and continued support. Thanks for writing America Online. Have a great day! Raymund V. Customer Care Consultant The TechMail Department America Online Inc. ----------original message---------- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] name: frank wang email: [EMAIL PROTECTED] subject: Please stop blocking Jabber like a child. message: Please stop blocking Jabber like a child. I can't talk to my friends on it. We will have to switch away from AIM. Please stop blocking Jabber like a child. Frank agent: Mozilla/4.0 (compatible; MSIE 5.01; Windows NT 5.0) refer: http://www.aol.com/info/feedbackthanks.html X-Rep: 3356<BR> X-MailId: 11202440<BR> X-Queue: 558<BR> X-Mailer: SwiftMail v3.86<BR>
Dear Frank, Hi! :-) I am Michelle P. from America Online (AOL) . As a Customer Care Consultant from the TechMail Department, it is my pleasure to assist you regarding any concerns you may have. I apologize for the frustration that you have been experiencing. I am here to help you find the answer quickly. I understand from your email that you have question about AOL Instant Messenger. If a member of America Online has been blocked to send IM, it may mean that the master account holder has set the Parental Control setting or the member was rate limited. To learn more about rate limiting, please see below: RATE LIMITING Did you receive any e-mail regarding "Rate Limiting" from America Online? America Online has received an overwhelming amount of complaints concerning unsolicited commercial e-mail, or "junk" mail, and we are doing everything we can to protect our members' online experience. Because many junk e-mailers collect screen names from AOL chat rooms, we put a "Rate Limit" feature in place to deter junk e-mailers from collecting member screen names from chat rooms. The Rate Limit feature is also used to deter members from sending mass numbers of e-mail, Instant Message notes, or Buddy Chat invitations, which can disrupt the normal member experience. AOL imposes a rate limit on an AOL member's account for any of the following: - When a member exceeds the acceptable number of Instant Message notes or Buddy Chat invitations they send in a given time period. - When a member exceeds the acceptable number of chat room changes or "Who's Chatting" requests in a given time period. When an account is rate limited, the ability to send Instant Message notes and Buddy Chat invitations or to see who's chatting in a room or move from room to room is blocked for a certain period of time or the screen name's connection to AOL may be disconnected. You may find that your account is rate limited if you send repeated attempts to enter a full chat room by pressing the Enter or Space keys. Users of "BPS Power Tools," a popular chat add-on, may run into error messages if they repeatedly attempt to get into a full chat room. AOL is working on a solution that deters junk e-mailers while still allowing members to access chat rooms without being rate limited. While we are working hard to stop junk e-mailers, there are steps we also encourage our members to take to avoid junk e-mail. For example, you can create a screen name (Keyword: NAMES) that you use when you enter chat rooms, then use Mail Controls to block all e-mail to that screen name. When you want to e-mail with someone you meet in chat, give them your regular screen name or go back to Mail Controls, select the Allow e-mail only from selected AOL screen names, Internet domains, and addresses option and add your friend's name. AOL considers the sending of mass numbers of unwanted, disruptive messages or the gathering of AOL screen names to be abusive online conduct and a violation of AOL's Terms of Service. Rate Limits have been put in place to curtail abuse and ensure an enjoyable online experience. I hope that I have sufficiently provided you with useful information about your inquiry. Should you have further questions or concerns, please feel free to write back. It is always been a pleasure to assist you. :-) I would like to take this opportunity to thank you for your time, patience and continued support. If for any reason you need additional help or information and it entails immediacy, may I kindly suggest you to please contact our Technical Support Department by phone at 1-888-346-3704 or talk to our live One-On-One help by going to Keyword ASK THE STAFF. Both departments will guide you through a step-by-step solution to your query. May I reiterate my commitment to continue providing you competent and efficient online services. Thanks for writing America Online. Have a great day! :-) Michelle P. Customer Care Consultant The TechMail Department America Online Inc. ** Announcing the newest face of online help -- AOL Quick Help -- also found at Keyword: Quick Help. This keyword contains the most frequently asked questions by AOL member with solutions in an easy-to-follow format. Keyword: Quick Help has information written for the AOL 6.0 feature content. Members who go to Keyword: Quick Help with an older AOL version will see Keyword: Help instead. ----------original message---------- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] name: Frank Wang email: [EMAIL PROTECTED] subject: Stop blocking Jabber message: Please stop blocking Jabber like a child. I can't talk to my friends on it. We will have to switch away from AIM. Please stop blocking Jabber like a child. Frank agent: Mozilla/4.0 (compatible; MSIE 5.01; Windows NT 5.0) refer: http://www.aol.com/aim/download2.html X-Rep: 3203<BR> X-MailId: 11202410<BR> X-Queue: 558<BR> X-Mailer: SwiftMail v3.86<BR>
Dear Frank, Hi! I am Gil from America Online. As a Customer Care Consultant from the TechMail Department, it is my pleasure to assist you regarding any concerns you may have. I want to assure you that I am here to help you resolve this issue as quickly as possible. I understand in your recent e-mail that you are having difficulty using AIM. AOL is not responsible for blocking you. It's your friendsr who is blocking it or you blocked them. Ask your friend to see if they have blocked you. NOTE: Please see also in your preferences if you have not blocked anything. If you would like to set up a special list to allow only certain members to send you Instant Message (IM) notes, please follow the steps below: 1. On the AIM menu bar, select FILE/My AIM. 2. Select MY OPTIONS. 3. Select EDIT PREFERENCES. This will display a new window with tabs running along the top. Select the tab that says CONTROL. This will take you to the section where you can set up a, 'Block' list of members you would like to allow or members you would like to block from sending you Instant Messages. I would like to take this opportunity to thank you for your time, patience and continued support. Please feel free to write us if you have any inquiries, suggestions or comments regarding America Online Services. May I reiterate my commitment to continue providing you competent and efficient online services. Gil F. Customer Care Consultant The TechMail Department America Online, Inc. ----------original message---------- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] name: frank wang email: [EMAIL PROTECTED] subject: Please stop blocking Jabber like a child. message: Please stop blocking Jabber like a child. I can't talk to my friends on it. We will have to switch away from AIM. Please stop blocking Jabber like a child. Frank agent: Mozilla/4.0 (compatible; MSIE 5.01; Windows NT 5.0) refer: http://www.aol.com/info/feedbackthanks.html X-Rep: 3506<BR> X-MailId: 11202404<BR> X-Queue: 558<BR> X-Mailer: SwiftMail v3.86<BR>
Dear Frank Wang, Hi! :-) I am Louie from America Online (AOL) . As a Customer Care Consultant from the TechMail Department, it is my pleasure to assist you regarding any concerns you may have. I want to thank you personally for writing to America Online (AOL). AOL has received duplicate e-mail from your address. I hope the last reply sent resolves any outstanding issues you may have. Please feel free to let me know by writing back and FORWARDING this e-mail with your reply. This will allow me to keep track of the e-mail conversation. I hope that I have sufficiently provided you with useful information about your inquiry. Should you have further questions or concerns, please feel free to write back. It is always been a pleasure to assist you. :-) I would like to take this opportunity to thank you for your time, patience and continued support. If for any reason you need additional help or information and it entails immediacy, may I kindly suggest you to please contact our Technical Support Department by phone at 1-888-346-3704 or talk to our live One-On-One help by going to Keyword ASK THE STAFF. Both departments will guide you through a step-by-step solution to your query. May I reiterate my commitment to continue providing you competent and efficient online services. Thanks for writing America Online. Have a great day! :-) Louie M. Customer Care Consultant The TechMail Department America Online Inc. ** Announcing the newest face of online help -- AOL Quick Help -- also found at Keyword: Quick Help. This keyword contains the most frequently asked questions by AOL member with solutions in an easy-to-follow format. Keyword: Quick Help has information written for the AOL 6.0 feature content. Members who go to Keyword: Quick Help with an older AOL version will see Keyword: Help instead. ----------original message---------- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] name: frank wang email: [EMAIL PROTECTED] subject: Please stop blocking Jabber like a child. message: Please stop blocking Jabber like a child. I can't talk to my friends on it. We will have to switch away from AIM. Please stop blocking Jabber like a child. Frank agent: Mozilla/4.0 (compatible; MSIE 5.01; Windows NT 5.0) refer: http://www.aol.com/info/feedbackthanks.html X-Rep: 3221<BR> X-MailId: 11202397<BR> X-Queue: 558<BR> X-Mailer: SwiftMail v3.86<BR>
Dear Frank, Hi! I am Ferdi from America Online (AOL) . As a Customer Care Consultant from the TechMail Department, it is my pleasure to assist you regarding any concerns you may have. I want to personally thank you, Frank, for taking time to write America Online's Technical Support team. AOL has received duplicate e-mail from your address. I hope the last reply sent resolves any outstanding issues you may have. Please feel free to let me know by writing back and FORWARDING this e-mail with your reply. This will allow me to keep track of the e-mail conversation. Ferdi S. Customer Care Consultant The TechMail Department America Online Inc. ----------original message---------- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] name: Frank Wang email: [EMAIL PROTECTED] subject: Stop blocking Jabber message: Please stop blocking Jabber like a child. I can't talk to my friends on it. We will have to switch away from AIM. Please stop blocking Jabber like a child. Frank agent: Mozilla/4.0 (compatible; MSIE 5.01; Windows NT 5.0) refer: http://www.aol.com/aim/download2.html X-Rep: 3352<BR> X-MailId: 11202396<BR> X-Queue: 558<BR> X-Mailer: SwiftMail v3.86<BR>
