[JDEV] Live Chat for Customer Support application

[Jaime Pereira]

Hello,   We are exploring the posibility of using jabber for a live customer support chat application.   It would require configuring jabber to work as follows:   1. A customer clicks on a link that directs them to a   window where they can enter their name and email.   When they submit the form, the a jabber web based   client will lauch and prompt user to wait for the  next available agent.   2. A pool of agents in the other end will be waiting  for customer connections from the web site. The next  available agent will be connected to the customer  and will spawn a private chat session.   3 When the session is over, a transcript of the session will  be sent to a predetemined addrerss, and the agent will  go back to the pool of available agents.   Is it possible to set something like that in jabber?   Thanks,  Jaime