2005/8/31, Wladimir Mutel <[EMAIL PROTECTED]>: > We are planning to deploy a Jabber server in the enterprise > "extranet" and to move customer support communication to it. However we > have quite complex multilayered hierarchy of customers with strong > visibility/isolation rules
This looks like a job for an Incident Tracking System more than Instant Messaging. I would suggest looking for one that suits your needs, and implementing incident sumbision and notification over XMPP. This way you could design all kinds of workflows inside the ITS and have instant communication of state and resolution via XMPP. -- smk _______________________________________________ jdev mailing list [email protected] http://mail.jabber.org/mailman/listinfo/jdev
