Actual call centre conversations !!!!!
Customer: "I've been ringing 0700 2300 for two days and can't get through
to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
------------ --------- --------- --------- --------- --------- ---------
--------- --------- --------- --------- --------- --
Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking
about".
Caller: "On page 1, section 5, of the user guide it clearly states
that I need to unplug the fax machine from the AC wall socket and
telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".
------------ --------- --------- --------- --------- --------- --------- ----
RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am
travelling inAustralia ?"
Operator: " Doesn't the product give you a clue?"
------------ --------- --------- --------- --------- --------- --------- ----
Caller (enquiring about legal requirements while travelling in
