Hi,

Please give more details about the issue *JENKINS-33091
<https://issues.jenkins-ci.org/browse/JENKINS-33091>.*

It states that *"**We want to simplify the ability to create in the OSS
tracker. For that the user gives a subject/description of the problem, its
Jira credentials (or maybe we could use SSO ?) and the options to generate
a bundle."*

For this, should we implement a feature on support plugin which allows user
to create tickets in issue tracker remotely?
If not, how to invoke the support plugin to generate bundle remotely from
the issue tracker?

Thanks and regards.


On Sat, Mar 19, 2016 at 1:34 AM, Minudika Malshan <[email protected]>
wrote:

> Hi,
>
> Thanks a lot for your quick reply.
> I will create a draft proposal including those points and share it with
> you.
> It would be really helpful if I can get some comments on it.
>
> Best regards.
>
> On Sat, Mar 19, 2016 at 1:02 AM, Arnaud Héritier <[email protected]>
> wrote:
>
>>
>>
>> On Fri, Mar 18, 2016 at 8:06 PM, Minudika Malshan <[email protected]>
>> wrote:
>>
>>> Hi,
>>>
>>> Could you please explain the following terms for me?
>>>
>>> 1) Labels created by users..Are these labels the ones we add when we
>>> create an ticket for an issue in jirra.
>>>
>>
>> No. I found the label name also misleading when I saw the ticket from
>> Jesse. What Jesse has in mind is all texts which are created by the user
>> like the job names in your jenkins instance
>>
>>
>>> 2) How the plugin manage these labels? Does it maintain a file
>>> containing labels created by the users?
>>>
>>
>> I think there are 2 things :
>> * In the various (MarkDown) files we are generating we exactly know which
>> type of information we are writting to define which ones must be changed
>> * In all files we are copying from the system files (JENKINS_HOME and
>> ...) it is more complex because we will have to search/replace (using
>> regexp ? or a catalog of data extracted from the instance ?)
>>
>>
>>> 3) For substituting randomized tokens according to the map we are doing,
>>> do we have to read each of the bundle entirely?It will be kind of
>>> inefficient, won't it?
>>>
>>
>> Good question. Clearly the problem of performances impact will be
>> important thus we'll have to take care to create some tests to be able to
>> compare/optimize. But yes from my POV we should verify everything we put in
>> the bundle
>>
>>
>>>
>>> Thanks and regards
>>>
>>> On Fri, Mar 18, 2016 at 5:42 PM, Minudika Malshan <[email protected]
>>> > wrote:
>>>
>>>> Hi Arnaud,
>>>>
>>>> Added it as a comment on jirra.
>>>>
>>>> BR
>>>>
>>>> On Fri, Mar 18, 2016 at 5:24 PM, Arnaud Héritier <[email protected]>
>>>> wrote:
>>>>
>>>>> Hi Minudika,
>>>>>
>>>>>   Can you copy your comment directly in the ticket ?
>>>>>   I think it will be better/easier to have the conversation on it.
>>>>>   I agree that we need to clarify (I have few ideas)
>>>>>
>>>>> On Fri, Mar 18, 2016 at 12:51 PM, Minudika Malshan <
>>>>> [email protected]> wrote:
>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> I was going through the following issues, JENKINS-33090
>>>>>> <https://issues.jenkins-ci.org/browse/JENKINS-33090> , JENKINS-33091
>>>>>> <https://issues.jenkins-ci.org/browse/JENKINS-33091> , JENKINS-21670
>>>>>> <https://issues.jenkins-ci.org/browse/JENKINS-21670>.
>>>>>> But it's hard for me to understand the issue addressed in 21670.
>>>>>> Can you please help me to clarify the following things.
>>>>>>
>>>>>>    1. How to find and keep track of labels created by the
>>>>>>    customer from the plugin side.
>>>>>>    2. What is the purpose of creating randomized tokens, Producing a
>>>>>>    mapping and substitution?
>>>>>>
>>>>>> Thanks and Best regards.
>>>>>>
>>>>>>
>>>>>> On Wed, Mar 16, 2016 at 10:11 PM, Minudika Malshan <
>>>>>> [email protected]> wrote:
>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> Sure, I am ok with 7.30 p.m (3 p.m for you). Thanks a lot for your
>>>>>>> help.
>>>>>>> I will go through that idea list.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Wed, Mar 16, 2016 at 9:39 PM, Arnaud Héritier <
>>>>>>> [email protected]> wrote:
>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Mar 16, 2016 at 12:14 PM, Minudika Malshan <
>>>>>>>> [email protected]> wrote:
>>>>>>>>
>>>>>>>>> Hi Arnaud,
>>>>>>>>>
>>>>>>>>> Hi
>>>>>>>>
>>>>>>>>
>>>>>>>>> Verry sorry for my delay. I am currently going through the source
>>>>>>>>> of support-core plugin.
>>>>>>>>>
>>>>>>>>
>>>>>>>> No problem
>>>>>>>>
>>>>>>>>
>>>>>>>>> It would be really helpful if we can have a chat. If you are
>>>>>>>>> available, shall we have a hangout tomorrow at about 6.30p.m on my 
>>>>>>>>> clock? I
>>>>>>>>> think it will be about 2 pm for you. Or I am available throughout the
>>>>>>>>> evening everyday so you can decide a convenient time for you.
>>>>>>>>>
>>>>>>>>
>>>>>>>> I'll be busy at 2PM but I'm free at 3PM. Could it be ok for you ?
>>>>>>>> (7:30PM)
>>>>>>>>
>>>>>>>>
>>>>>>>>>
>>>>>>>>> And I am concerned about the features and improvements I have to
>>>>>>>>> implement for this project. Since the project idea is to make 
>>>>>>>>> improvements
>>>>>>>>> for the plugin, there can be too many options to be considered.
>>>>>>>>> Could you please let me know on which features/improvements I have
>>>>>>>>> to work on this project.
>>>>>>>>>
>>>>>>>>
>>>>>>>> Yes we need to identify the work to do. There are a lot of thing to
>>>>>>>> do and clearly we need to identify what has the most important value 
>>>>>>>> for
>>>>>>>> Jenkins community developers (and users to have it widely adopted).
>>>>>>>>
>>>>>>>> For now the most important ideas I put in the list were in
>>>>>>>> https://wiki.jenkins-ci.org/display/JENKINS/Google+Summer+Of+Code+2016
>>>>>>>>
>>>>>>>>
>>>>>>>>    - Ease the management of bundles (UI to list, delete, browse,
>>>>>>>>    download bundles) - JENKINS-33090
>>>>>>>>    <https://issues.jenkins-ci.org/browse/JENKINS-33090>
>>>>>>>>    - Bundles will have to be stored in our public JIRA thus it is
>>>>>>>>    critical to provide anonymisation of the content by default -
>>>>>>>>    JENKINS-33090
>>>>>>>>    <https://issues.jenkins-ci.org/browse/JENKINS-33090>
>>>>>>>>    - Submission of bundles in our bug tracker (
>>>>>>>>    https://issues.jenkins-ci.org) - JENKINS-33091
>>>>>>>>    <https://issues.jenkins-ci.org/browse/JENKINS-33091>
>>>>>>>>    - ...
>>>>>>>>
>>>>>>>>
>>>>>>>> Cheers
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best regards.
>>>>>>>>>
>>>>>>>>> On Mon, Mar 14, 2016 at 2:49 AM, Arnaud Héritier <
>>>>>>>>> [email protected]> wrote:
>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, Mar 13, 2016 at 6:16 PM, Minudika Malshan <
>>>>>>>>>> [email protected]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Arnoud,
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>> I went through the source and built it. I followed the
>>>>>>>>>>> instruction on the git repository for run the support-core plugin 
>>>>>>>>>>> and
>>>>>>>>>>> execute the following command.
>>>>>>>>>>> *mvn hpi:run*
>>>>>>>>>>>
>>>>>>>>>>> The console says that Jenkins is fully up and running.But when I
>>>>>>>>>>> go got localhost:8080 it gives me this error message on the browser.
>>>>>>>>>>>
>>>>>>>>>>> *Error 404 - Not Found.*
>>>>>>>>>>> * No context on this server matched or handled this
>>>>>>>>>>> request.Contexts known to this server are: *
>>>>>>>>>>>
>>>>>>>>>>>    -
>>>>>>>>>>>    */jenkins ---> 
>>>>>>>>>>> org.mortbay.jetty.webapp.WebAppContext@5ba74f77{/jenkins,jar:file:/home/minudika/.m2/repository/org/jenkins-ci/main/jenkins-war/1.554.1/jenkins-war-1.554.1.war!/}*
>>>>>>>>>>>    <http://localhost:8080/jenkins>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>> It is normal. Just directly go to http://localhost:8080/jenkins/
>>>>>>>>>> Jenkins is started under the context /jenkins/
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>> I also tried to start Jenkins first and then run the plugin.
>>>>>>>>>>> It seems like both Jenkins and plugin use the same port and
>>>>>>>>>>> gives an error.
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> yes you need to take care to stop any existing instance to have
>>>>>>>>>> only one running on 8080
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Could you please let me know how to run and test the support
>>>>>>>>>>> core plugin with the changes I'm making.
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> mvn hpi:run + open http://localhost:8080/jenkins/ should be the
>>>>>>>>>> way to go.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Yes, it would be great to have a discussion with you. Please let
>>>>>>>>>>> me know a convenient time for you.
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> It seems you are 4:30 ahead from me (france). What is the easier
>>>>>>>>>> for you ? Something in the evening on your side ?
>>>>>>>>>>
>>>>>>>>>> Cheers
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>> Thanks and Regards
>>>>>>>>>>> Minudika
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>>> Google Groups "Jenkins Developers" group.
>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>> it, send an email to [email protected].
>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>> https://groups.google.com/d/msgid/jenkinsci-dev/3165f87f-0847-4346-9be6-04c7d2057817%40googlegroups.com
>>>>>>>>>>> <https://groups.google.com/d/msgid/jenkinsci-dev/3165f87f-0847-4346-9be6-04c7d2057817%40googlegroups.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>> .
>>>>>>>>>>>
>>>>>>>>>>> For more options, visit https://groups.google.com/d/optout.
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> -----
>>>>>>>>>> Arnaud Héritier
>>>>>>>>>> http://aheritier.net
>>>>>>>>>> Mail/GTalk: aheritier AT gmail DOT com
>>>>>>>>>> Twitter/Skype : aheritier
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>> Google Groups "Jenkins Developers" group.
>>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>>> send an email to [email protected].
>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>> https://groups.google.com/d/msgid/jenkinsci-dev/CAFNCU-90Zpj5v92oxDtOkhT2znhPNe6s5G8PHrCHr7UjOf%2BJFg%40mail.gmail.com
>>>>>>>>>> <https://groups.google.com/d/msgid/jenkinsci-dev/CAFNCU-90Zpj5v92oxDtOkhT2znhPNe6s5G8PHrCHr7UjOf%2BJFg%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>> .
>>>>>>>>>>
>>>>>>>>>> For more options, visit https://groups.google.com/d/optout.
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> *Minudika Malshan*
>>>>>>>>> Undergraduate
>>>>>>>>> Department of Computer Science and Engineering
>>>>>>>>> University of Moratuwa
>>>>>>>>> Sri Lanka.
>>>>>>>>> <https://lk.linkedin.com/pub/minudika-malshan/100/656/a80>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>>> Groups "Jenkins Developers" group.
>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>> send an email to [email protected].
>>>>>>>>> To view this discussion on the web visit
>>>>>>>>> https://groups.google.com/d/msgid/jenkinsci-dev/CAMqS2UeDPGjbwWe2tcXLbWQreda37T9YRt9RoJihFVKHJa-Tcw%40mail.gmail.com
>>>>>>>>> <https://groups.google.com/d/msgid/jenkinsci-dev/CAMqS2UeDPGjbwWe2tcXLbWQreda37T9YRt9RoJihFVKHJa-Tcw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>> For more options, visit https://groups.google.com/d/optout.
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> -----
>>>>>>>> Arnaud Héritier
>>>>>>>> http://aheritier.net
>>>>>>>> Mail/GTalk: aheritier AT gmail DOT com
>>>>>>>> Twitter/Skype : aheritier
>>>>>>>>
>>>>>>>> --
>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>> Groups "Jenkins Developers" group.
>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>> send an email to [email protected].
>>>>>>>> To view this discussion on the web visit
>>>>>>>> https://groups.google.com/d/msgid/jenkinsci-dev/CAFNCU-_przFxxBG8ic8M2GWo3uSbCRk91sf8_0moQW542XH2UA%40mail.gmail.com
>>>>>>>> <https://groups.google.com/d/msgid/jenkinsci-dev/CAFNCU-_przFxxBG8ic8M2GWo3uSbCRk91sf8_0moQW542XH2UA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>> .
>>>>>>>>
>>>>>>>> For more options, visit https://groups.google.com/d/optout.
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Minudika Malshan*
>>>>>>> Undergraduate
>>>>>>> Department of Computer Science and Engineering
>>>>>>> University of Moratuwa
>>>>>>> Sri Lanka.
>>>>>>> <https://lk.linkedin.com/pub/minudika-malshan/100/656/a80>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Minudika Malshan*
>>>>>> Undergraduate
>>>>>> Department of Computer Science and Engineering
>>>>>> University of Moratuwa
>>>>>> Sri Lanka.
>>>>>> <https://lk.linkedin.com/pub/minudika-malshan/100/656/a80>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> You received this message because you are subscribed to the Google
>>>>>> Groups "Jenkins Developers" group.
>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>> send an email to [email protected].
>>>>>> To view this discussion on the web visit
>>>>>> https://groups.google.com/d/msgid/jenkinsci-dev/CAMqS2UdVU_JEJMA3uxzEq0V1-X0uXwxYonEnL-GW8qs5EmpKew%40mail.gmail.com
>>>>>> <https://groups.google.com/d/msgid/jenkinsci-dev/CAMqS2UdVU_JEJMA3uxzEq0V1-X0uXwxYonEnL-GW8qs5EmpKew%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>> For more options, visit https://groups.google.com/d/optout.
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> -----
>>>>> Arnaud Héritier
>>>>> http://aheritier.net
>>>>> Mail/GTalk: aheritier AT gmail DOT com
>>>>> Twitter/Skype : aheritier
>>>>>
>>>>> --
>>>>> You received this message because you are subscribed to the Google
>>>>> Groups "Jenkins Developers" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to [email protected].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/d/msgid/jenkinsci-dev/CAFNCU-83w2rTO-cjDB%3Dy1%3DZkh_%3DJyO8v8X-7dLaWe5wpNkB-dA%40mail.gmail.com
>>>>> <https://groups.google.com/d/msgid/jenkinsci-dev/CAFNCU-83w2rTO-cjDB%3Dy1%3DZkh_%3DJyO8v8X-7dLaWe5wpNkB-dA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>> For more options, visit https://groups.google.com/d/optout.
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> *Minudika Malshan*
>>>> Undergraduate
>>>> Department of Computer Science and Engineering
>>>> University of Moratuwa
>>>> Sri Lanka.
>>>> <https://lk.linkedin.com/pub/minudika-malshan/100/656/a80>
>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> *Minudika Malshan*
>>> Undergraduate
>>> Department of Computer Science and Engineering
>>> University of Moratuwa
>>> Sri Lanka.
>>> <https://lk.linkedin.com/pub/minudika-malshan/100/656/a80>
>>>
>>>
>>> --
>>> You received this message because you are subscribed to the Google
>>> Groups "Jenkins Developers" group.
>>> To unsubscribe from this group and stop receiving emails from it, send
>>> an email to [email protected].
>>> To view this discussion on the web visit
>>> https://groups.google.com/d/msgid/jenkinsci-dev/CAMqS2UfhLEELdjuXhzCQ6gO_Kws2MKeanoXUS3qr0LomDABqNw%40mail.gmail.com
>>> <https://groups.google.com/d/msgid/jenkinsci-dev/CAMqS2UfhLEELdjuXhzCQ6gO_Kws2MKeanoXUS3qr0LomDABqNw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>> .
>>>
>>> For more options, visit https://groups.google.com/d/optout.
>>>
>>
>>
>>
>> --
>> -----
>> Arnaud Héritier
>> http://aheritier.net
>> Mail/GTalk: aheritier AT gmail DOT com
>> Twitter/Skype : aheritier
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "Jenkins Developers" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email protected].
>> To view this discussion on the web visit
>> https://groups.google.com/d/msgid/jenkinsci-dev/CAFNCU-8hUH9hm%2BUu7wZjvFVpfbKuANOAmzGstDuEZx0P_feiog%40mail.gmail.com
>> <https://groups.google.com/d/msgid/jenkinsci-dev/CAFNCU-8hUH9hm%2BUu7wZjvFVpfbKuANOAmzGstDuEZx0P_feiog%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>> For more options, visit https://groups.google.com/d/optout.
>>
>
>
>
> --
> *Minudika Malshan*
> Undergraduate
> Department of Computer Science and Engineering
> University of Moratuwa
> Sri Lanka.
> <https://lk.linkedin.com/pub/minudika-malshan/100/656/a80>
>
>
>


-- 
*Minudika Malshan*
Undergraduate
Department of Computer Science and Engineering
University of Moratuwa
Sri Lanka.
<https://lk.linkedin.com/pub/minudika-malshan/100/656/a80>

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