> > support.jenkins.io > <http://www.google.com/url?q=http%3A%2F%2Fsupport.jenkins.io&sa=D&sntz=1&usg=AFQjCNESkoA6s2bEWyG9_j44KP-dV1mfjA> > is > the logical place I would look up for support but that site doesn’t exist > (yet). >
I would rather think about jenkins.io/support so that we do not need to create a new site for it It does not exist either, but it provides a very reassuring Angry Jenkins image. Could be used as is (not serious). Just one thought only partially related to your proposal is that on the > Commercial Support page, should there be some kind of disclaimer stating > that being listed there in no way is to be viewed as endorsement by the > Jenkins project? (Perhaps that's just something to roll into a migration > into a nicer looking page that isn't on Confluence) > Agreed, it would be a nice improvement for the page. Jenkins project is vendor-neutral BR, Oleg On Tuesday, July 16, 2019 at 1:30:23 PM UTC+2, Richard Bywater wrote: > > Just one thought only partially related to your proposal is that on the > Commercial Support page, should there be some kind of disclaimer stating > that being listed there in no way is to be viewed as endorsement by the > Jenkins project? (Perhaps that's just something to roll into a migration > into a nicer looking page that isn't on Confluence) > > Richard. > > On Tue, 16 Jul 2019 at 22:41, Oleg Nenashev <[email protected] > <javascript:>> wrote: > >> Hi all, >> >> After getting initial feedback in >> https://github.com/jenkinsci/.github/pull/14, I would like to follow-up >> in the developer mailing list to have a wider discussion. >> >> *Problem*: we receive a lot of support requests in GitHub issues and >> Jenkins JIRA, but we do not provide support in common meaning in the >> community (no SLAs, no guaranteed response, and so on). We have some common >> templates for replying to such support requests, which vary from kind >> messages to "Jenkins JIRA is not a support site => Closed". It would be >> great to have a page which refers the "Jenkins support policy" and ideally >> to automate referencing. >> >> *Proposal*: Let's create an explicit "Support policy" somewhere. This >> policy could explicitly set expectations that we do not provide support >> with SLA, with all references to community channels (chats, mailing lists) >> where the users can get support. >> >> Implementation: >> >> - Add GitHub metadata for support: >> https://github.com/jenkinsci/.github/pull/14 covers GitHub by >> providing a default SUPPORT file. The page reference will pop up for new >> GitHub Issue dialog and help for components which have it enabled on >> GitHub >> (e.g. Docker images, JCasC plugin) >> - Put an explicit support page on jenkins.io. It might be accompanied >> with migrating >> https://wiki.jenkins.io/display/JENKINS/Commercial+Support to >> jenkins.io with better look and feel and stability >> - Modify >> https://wiki.jenkins.io/display/JENKINS/How+to+report+an+issue to >> reference the new support page in the header >> - Maybe: Add some chatops to IRCBot to automate responding with >> template and closing issues (for cases which do not really deserve >> spending >> time for a human response) >> >> WDYT? Feedback in the https://github.com/jenkinsci/.github/pull/14 wording >> would be also appreciated. It can be used as a response template for other >> resources in the future. >> >> Thanks in advance, >> Oleg >> >> >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Jenkins Developers" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] <javascript:>. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/jenkinsci-dev/CAPfivLByKwHGv4XoQ%2BogzMepPfGk4gxkCUkKDUL0UXVPO0UJmA%40mail.gmail.com >> >> <https://groups.google.com/d/msgid/jenkinsci-dev/CAPfivLByKwHGv4XoQ%2BogzMepPfGk4gxkCUkKDUL0UXVPO0UJmA%40mail.gmail.com?utm_medium=email&utm_source=footer> >> . >> For more options, visit https://groups.google.com/d/optout. >> > -- You received this message because you are subscribed to the Google Groups "Jenkins Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/jenkinsci-dev/4a9bc58a-a1a4-4f38-a507-1ff4df9934c2%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
