I couldn't reach anyone with the access before I asked for help here
obviously I tried...

I decided to take the matter into my own hands and was offered help
straight away - the opposite to the person with access, who's not very
responsive

On Thu, 12 Nov 2020 at 09:58, Daniel Beck <[email protected]> wrote:

>
>
> > On 11. Nov 2020, at 22:05, Mark Waite <[email protected]> wrote:
> >
> > I was surprised when I sent an email to [email protected] yesterday and
> > received a response that opened a ticket in their bug tracker.
>
> So emails to that account are still accessible? Why the need for outside
> help?
>
> Why not request a password reset, log in once, then change the email
> address?
>
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