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OK. It looks like you've done your due diligence on this, and if you're OK we can probably close this out. The workaround of attaching the log is more than acceptable. I noticed that Cloudbees is not using the latest and greatest version of the mail-ext plugin (2.2.8, not 2.2.9), so there may be other issues going on. Thank you so much for looking into this. I'll continue trying out some things and if I make any progress I'll update this Jira. Thanks!