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The issue linked has to do with users with uppercase in the names, but we have no users with uppercase in LDAP. It also shows a workaround of renaming all folders in the users directory to not have uppercase names. I took the step of deleting all the folders in the users directory and got the exact same error. This is problematic because we were hoping to update to 1.576 in order to solve a problem with using the CLI causing leaking file descriptors (
JENKINS-23248). 1.576 solves this problem, but precludes the use of the CLI entirely.