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Did you specify the same credentials in TortoiseSVN as in Jenkins?
Is there a Subversion profile folder on the Jenkins server for the user Jenkins runs as that contains e.g. outdated passwords?
Did it ever work? If so, what changed?
What version of Jenkins and Subversion plugin is this?
What is the user name format?
Does the URL specified in Jenkins contain variables? If so, does it work without them?
MORE DETAILS.