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Hi James,
Sorry for the delay. Things have been a bit busy here and unfortunately I am away next week. I've looked over our code in this area but don't see anything obvious. The problem is at a lower level than us, but I don't quite understand what would trigger it.
So a bunch of questions...
Does this only happen for 1 user's personal build or is it randomly affecting all personal builds?
If it affects just 1 (or a given set of) user, can you check their workspace and see if its visible to the user that the Jenkins job is configured to use. Also see if there are missing or extra components from what is normally in the build workspace. If there are extra components, are they visible to the user that the Jenkins job is configured to use. I don't think this is the problem, but I want to rule it out too.
The sandbox is where the RTC repository workspace is to be loaded. Its defined on the Source Control tab of the build definition as the Load directory. If you set the path to ".", it will end up being in the Jenkins job's workspace.
I am interested in knowing if you use any special features wrt loading (i.e. in the build definition, do you have delete directory before loading checked? Is Create folders for components checked?)
When it happens, can you look at the job's log. I am interested in all the messages that are related to the check out (or possibly corrupted metadata). It will also help to understand how far it got during the load. I think that they would follow the "RTC Checkout : Source control setup" message.
Does the build result have an activity for Fetching Files... If so, was it completed?
Does trying to cancel the build help when this happens?