Here are some details but am not confident about my setup based on what 
you're asking.
Maybe, you can help me to clarify what am doing incorrectly. 

* how does your Jenkisfile look like
>
[Ram] : Jenkinsfile content is:

buildUtils("git")
 

> * do you have global shared library configured or per folder? 
>
[Ram] : Looks like am missing some configuration here but fail to 
understand what is it from the plugin docs ?
 

> * which version of the shared library do you adress? Is your script 
> available in that version?
>
[Ram] : Am not sure if understood your question. Shared Groovy library 
plugin installed is v2.5
 

> * do you have same script in the internal repo? 
>
[Ram] : Jenkinsfile and vars/buildUtils.groovy are in the same repo 

TIA,
/Ram

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