If you use Apache httpd in front of Jenkins check that your config looks like 
this one

<VirtualHost *:80>
    ProxyPreserveHost On
    ProxyRequests     Off
    AllowEncodedSlashes NoDecode
    Timeout 5400
    ProxyTimeout 5400           
        
    <Proxy "*">
        Order deny,allow
        Allow from all
        Authtype Basic
        Authname "Password Required"
        AuthUserFile /usr/local/apache2/conf/passwd
        Require valid-user              
        RequestHeader unset "X-Forwarded-User"
        RequestHeader unset "X-Forwarded-Groups"
        RequestHeader unset "Authorization"
        RewriteEngine On                
        
        RequestHeader set "X-Forwarded-User" "%{RU}e"
        RequestHeader set "X-Forwarded-Groups" "%{RU}e|users"   

        RewriteCond %{LA-U:REMOTE_USER} (.+)
        RewriteRule .* - [E=RU:%1,NS]
    </Proxy>

    ProxyPass "/jenkins" "http://jenkins.example.com:8282/jenkins"; nocanon
    ProxyPassReverse "/jenkins" "http://jenkins.example.com:8282/jenkins";
</virtualhost>

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