Daniel. Amaizing. I couldn't get Netflix to work at all with Jaws 16
windows 7 64.
I was using Firefox. This was a couple months ago. I gave up.
Bob
Bob
On 11/30/2015 10:37 AM, Daniel McBride wrote:
Hello Tim:
Can you please clarify the accessibility issue we need address with
Netflix? On my Toshiba laptop, using Windows 8 and JAWS 14, I can get
onto Netflix, manage to utilize the Search field, find the movie,
documentary or television program I desire and get it to play. This is
without Audio Description. And I am not able to select a specific
season and episode of a television program, such as Star Trek Next
Generation. I am simply stuck with playing whichever season and
episode is next up in my account.
I am going to email Netflix as requested in your email here. I just
want to be clear about what our hurdles are as blind persons using
Netflix. I will also add that I am a Rhapsody Music subscriber and the
problems with Rhapsody are worse than Netflix, if anyone is interested.
Thanks for your efforts.
Dan McBride
Fort Worth, Texas
*From:*Tim Ford [mailto:[email protected]]
*Sent:* Monday, November 30, 2015 11:05 AM
*To:* [email protected]
*Subject:* Netflix not accessible to blind people using a laptop and
screen reading software.
Hi All,
For those out there who want to use Netflix, here is an email I
received last evening that contains instructions on how to contact the
right people. As mentioned in the note, Netflix is still not very
interested in fixing things, and your continued emails to Netflix are
encouraged to keep some pressure on them.
Tim Ford
*From:*Accessible Netflix Project team
<mailto:[email protected]>
*Sent:*Sunday, November 29, 2015 9:46 PM
*To:*Tim Ford <mailto:[email protected]>
*Subject:*Re: Netflix not accessible to blind people using a laptop
and screen reading software.
This is kate! I am so sorry that your email has not been replied to
yet but we get a ton, and I mean, a ton of email. Robert Kingett is
the CEO and we are still trying to make them see what you highlighted
as well as others. To be quite frank, they would rather not even
bother with us, but we keep emailing and calling and bugging them,
professionally, I may add. In our experience, we never hear a sincere,
sorry! Let's work on these layout designs for JAWS OR NVDA users and I
doubt we will unless we keep pushing them like we have been doing.
Would you like to email Robert Kingett, He can give you more contacts
than I can. I am just the email manager. :) Below is a message we just
got that may help.
Hi,
Hope you're well and thanks for your e-mail.
Going forward, can I suggest you contact Marlee Tart in the global PR team please
(her e-mail address is:[email protected] <mailto:[email protected]>).
From your recent queries it's clear that your questions are at global scale as
opposed to regional/local, and this e-mail address reaches the Australian and
New Zealand PR agency team (and we don't actually have visibility into a lot of
the areas you're interested in).
I've dropped Marlee a line to let her know you'll be in touch.
Best,
L.
On 6/24/2015 5:32 PM, Tim Ford wrote:
To Whom It May Concern,
Below I have pasted in an email I sent Monday to what is
supposedly the engineering group for Netflix; a Netflix telephone
representative gave me the address. Today someone told me about
your group, and I applaude you for your efforts that certainly
seem to be the motivating factor for Netflix to start providing
AD. Please let me know if you have any suggestions on any of the
issues covered in my post below.
Sincerely,
Tim Ford
*From:*Tim Ford <mailto:[email protected]>
*Sent:*Monday, June 22, 2015 5:57 PM
*To:*[email protected]
<mailto:[email protected]>
*Cc:*[email protected] <mailto:[email protected]>
*Subject:*Netflix not accessible to blind people using a laptop
and screen reading software.
Dear Netflix,
I am blind, and use a Windows 7 laptop. Up until a week or so ago,
your web site was extremely hard to navigate, but at least I could
start a video. Now, after your web page design changes implemented
a few days ago, I cannot even start a video.
I am using the latest update of JAWS version 16; JAWS is the
world’s most widely used screen reading software for the blind. I
tried accessing your service with IE, Firefox, and Chrome, but
could not get a video to start. With IE, I cannot even activate my
profile.
I am a fairly experienced Internet user, and if there is a way to
navigate your site with a screen reader, I have not figured it
out. I am using the recommended common settings for JAWS, and I
have no problems with some other video streaming services.
Back a few weeks ago, Netflix announced the addition of audio
description. That is a great move, and I applaud you for that.
However, in a very ironic twist, it is not possible for a blind
person to select the audio described version, even though one is
on the part of your site that contains only audio described
programs. Why add that extra step? If one is on the audio
description page, the user obviously wants the audio described
version, so why not make that the default?
In general, there seems to be a huge gap between your marketing
department and the technology group. Netflix marketing is
advertising this new and wonderful audio description service, but
a blind person simply cannot navigate the site, especially after
the rollout of your new web page design.
In closing, I am using a Windows laptop, and I do not have a smart
phone. The issues I am asking you to please fix are just for us
old-fashioned blind folks using a Windows computer.
I know from experience that screen reader accessibility is a very
narrow specialty and skill set, so if you do not have such an
expert on staff, you could either hire one or contract with one of
the accessibility consultant experts that will help you become and
stay accessible.
I am happy to volunteer by helping you test any changes; I have
done that in the past for a number of web service companies.
Please advise, and much thanks.
Sincerely,
Tim Ford
Phone: 916-538-6415
