That would be incredible if you could script for Netflix! I would certainly be
willing to try it out and see just how well it works. Thank you for all of your
hard work and all of your continuing efforts!
Happy Connecting. Sent from my Sprint Samsung Galaxy S® 5
-------- Original message --------
From: John Martyn <[email protected]>
Date: 11/30/2015 8:29 PM (GMT-05:00)
To: [email protected]
Subject: NetflixScripting from DoItBlind
JAWS 17 has enhanced the ability to script websites, it becomes
clear that what I tried years ago is now possible with the Web
programming and UIA scripting. I plan to script netflix in the
coming month.
Cheers,
John Martyn
DoItBlind.comAs
On 11/30/2015 5:13 PM, Lisa-Maree
wrote:
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Hi
all,
About
Netflix and accessing the next season of TV shows.
If
you, by using the normal left and right arrows on the
keyboard, sit on the letter S of where it states the line
Season plus its number, press enter, then arrow down, you
will get to the episodes of that season. There are work
arounds, but if the screen reader doesn’t say the obvious,
they can’t be found. I have windows 10, jaws 17, and I
tried this with IE11.
I
can see the screen to a degree, and how the screen is laid
out to how jaws often reads it, does not always match.
Lisa-Maree
From:
Joshua Hori [mailto:[email protected]]
Sent: Tuesday, December 1, 2015 6:03 AM
To: [email protected]
Subject: Re: Netflix not accessible to blind
people using a laptop and screen reading software.
Using
Windows 7, JAWS 16 and Firefox. Full disclosure: I’m a sited
user with screenreader experience. (I prefer Firefox since I
get the best experience with a screenreader)
It
seems that Netflix isn’t providing “focus" on content once
selected. For instance, I can navigate the site using a
screenreader by headers and/or links, (I bring up the links
list and look for “Audio Descriptions” and press enter, then
I bring up the links list again and navigate the list of
movies that are now available) but once I find a movie I
would like to watch, I press enter, but can’t access the new
menu that drops down to play the content, it just keeps
navigating to the next movie. The work around is to
immediately bring up the headers, navigate to the header
that’s listed and press enter, which then allows me to
access the content within the dropdown (press tab once to
access the play link).
TV
shows are difficult to navigate as they all state “Play
link” (instead of “play episode 8”) and do not announce the
episode without using the arrow keys (press down a couple of
times to hear more about the episode). For TV seasons there
is a dropdown button to change seasons using the mouse, but
I can’t locate the button with a screenreader without using
the virtual cursor, and I can’t access the dropdown menu
with a keyboard at all. You can access other episodes using
the “see previous titles Button” and “see more titles
Button” (bring up the form fields list to easily find
these), but this is only for the season displayed.
I
hope this helps some.
Best,
Joshua
From:
Daniel McBride [mailto:[email protected]]
Sent: Monday, November 30, 2015 9:37 AM
To: [email protected]
Subject: Re: Netflix not accessible to blind
people using a laptop and screen reading software.
Hello
Tim:
Can
you please clarify the accessibility issue we need address
with Netflix? On my Toshiba laptop, using Windows 8 and JAWS
14, I can get onto Netflix, manage to utilize the Search
field, find the movie, documentary or television program I
desire and get it to play. This is without Audio
Description. And I am not able to select a specific season
and episode of a television program, such as Star Trek Next
Generation. I am simply stuck with playing whichever season
and episode is next up in my account.
I
am going to email Netflix as requested in your email here. I
just want to be clear about what our hurdles are as blind
persons using Netflix. I will also add that I am a Rhapsody
Music subscriber and the problems with Rhapsody are worse
than Netflix, if anyone is interested.
Thanks
for your efforts.
Dan
McBride
Fort
Worth, Texas
From:
Tim Ford [mailto:[email protected]]
Sent: Monday, November 30, 2015 11:05 AM
To: [email protected]
Subject: Netflix not accessible to blind people
using a laptop and screen reading software.
Hi
All,
For
those out there who want to use Netflix, here is an
email I received last evening that contains
instructions on how to contact the right people. As
mentioned in the note, Netflix is still not very
interested in fixing things, and your continued emails
to Netflix are encouraged to keep some pressure on
them.
Tim
Ford
From: Accessible
Netflix Project team
Sent:
Sunday, November 29, 2015 9:46 PM
To: Tim Ford
Subject: Re:
Netflix not accessible to blind people using a
laptop and screen reading software.
This
is kate! I am so sorry that your email has not been
replied to yet but we get a ton, and I mean, a ton of
email. Robert Kingett is the CEO and we are still
trying to make them see what you highlighted as well
as others. To be quite frank, they would rather not
even bother with us, but we keep emailing and calling
and bugging them, professionally, I may add. In our
experience, we never hear a sincere, sorry! Let's work
on these layout designs for JAWS OR NVDA users and I
doubt we will unless we keep pushing them like we have
been doing. Would you like to email Robert Kingett, He
can give you more contacts than I can. I am just the
email manager. :) Below is a message we just got that
may help.
Hi,
Hope you're well and thanks for your e-mail.
Going forward, can I suggest you contact Marlee Tart in the
global PR team please (her e-mail address is: [email protected]).
From your recent queries it's clear that your questions are at
global scale as opposed to regional/local, and this e-mail address reaches the
Australian and New Zealand PR agency team (and we don't actually have
visibility into a lot of the areas you're interested in).
I've dropped Marlee a line to let her know you'll be in touch.
Best,
L.
On
6/24/2015 5:32 PM, Tim Ford wrote:
To
Whom It May Concern,
Below
I have pasted in an email I sent Monday to
what is supposedly the engineering group for
Netflix; a Netflix telephone representative
gave me the address. Today someone told me
about your group, and I applaude you for
your efforts that certainly seem to be the
motivating factor for Netflix to start
providing AD. Please let me know if you
have any suggestions on any of the issues
covered in my post below.
Sincerely,
Tim
Ford
From: Tim
Ford
Sent: Monday, June 22,
2015 5:57 PM
To: [email protected]
Cc: [email protected]
Subject: Netflix not
accessible to blind people using a
laptop and screen reading
software.
Dear
Netflix,
I
am blind, and use a Windows 7 laptop.
Up until a week or so ago, your web
site was extremely hard to navigate,
but at least I could start a video.
Now, after your web page design
changes implemented a few days ago, I
cannot even start a video.
I
am using the latest update of JAWS
version 16; JAWS is the world’s most
widely used screen reading software
for the blind. I tried accessing your
service with IE, Firefox, and Chrome,
but could not get a video to start.
With IE, I cannot even activate my
profile.
I
am a fairly experienced Internet user,
and if there is a way to navigate your
site with a screen reader, I have not
figured it out. I am using the
recommended common settings for JAWS,
and I have no problems with some other
video streaming services.
Back
a few weeks ago, Netflix announced the
addition of audio description. That
is a great move, and I applaud you for
that. However, in a very ironic
twist, it is not possible for a blind
person to select the audio described
version, even though one is on the
part of your site that contains only
audio described programs. Why add
that extra step? If one is on the
audio description page, the user
obviously wants the audio described
version, so why not make that the
default?
In
general, there seems to be a huge gap
between your marketing department and
the technology group. Netflix
marketing is advertising this new and
wonderful audio description service,
but a blind person simply cannot
navigate the site, especially after
the rollout of your new web page
design.
In
closing, I am using a Windows laptop,
and I do not have a smart phone. The
issues I am asking you to please fix
are just for us old-fashioned blind
folks using a Windows computer.
I
know from experience that screen
reader accessibility is a very narrow
specialty and skill set, so if you do
not have such an expert on staff, you
could either hire one or contract with
one of the accessibility consultant
experts that will help you become and
stay accessible.
I
am happy to volunteer by helping you
test any changes; I have done that in
the past for a number of web service
companies. Please advise, and much
thanks.
Sincerely,
Tim
Ford
Phone:
916-538-6415
