Hi Adrian, I ran across this problem a couple of weeks ago & it seems like I came across a close button that closed that credit card page & got me to where I needed to be. What website are you having trouble with? Take care. Mike
----- Original Message ----- From: Adrian Spratt To: [email protected] Sent: Sunday, December 06, 2015 4:02 PM Subject: Re: PayPal Thanks, Mike, but this is the situation where you're on another website, you've put an item in the cart and now you're going through the checkout process. You select PayPal as your payment method, and then you're taken to a PayPal page. The "classic" option isn't shown here. My past experiences were that at this point, the log-in page would appear. Now it doesn't. Instead, I'm getting a page with a log-in line that JAWS does not recognize as a button. I press enter on it anyway, but I'm taken to the credit card info page that I don't want. This looks like a change at PayPal because I encountered it both times I tried to complete a transaction today, on two different websites. I haven't used either website before, and I like to use PayPal in such cases because of the payment info shield it provides. From: Mike B. [mailto:[email protected]] Sent: Sunday, December 06, 2015 6:27 PM To: [email protected] Subject: Re: Paypal Hi Adrian, When I log into PayPal I always try to find the, Classic, link & click on it. This puts you into an older PayPal webpage. Take care. Mike ----- Original Message ----- From: Adrian Spratt To: [email protected] Sent: Sunday, December 06, 2015 3:22 PM Subject: Paypal All of a sudden, Paypal isn't working for me at a critical point. It used to be that when going through a website's checkout process, I'd click on Paypal and be taken to a page where I entered my email and password to complete the transaction. Now I can't get to those edit fields. Instead, I am taken to the option where you fill out your credit card info, which is a second Paypal option. The button to the log-in page takes me to the same page as this credit card info page. Sighted assistance confirms that the button to log in does take you to the page I want, but JAWS apparently can't work with it. I've tried with IE11 and Chrome. Win7. Has anyone else encountered this obstacle and maybe even found a way around it?
