ptusing,

         I'm a bit confused regarding several issues in your query but will try 
to help as best I can

         If you have a legitimate and legally licensed JAWS 16 installation on 
your system it should keep applying any and all successive "dot level" updates 
within the JAWS 16 release itself or, I guess I should say, telling you they're 
available and asking you to allow them to be applied.  That being said, I have 
seen instances where one of these "dot level" updates would not apply and that 
stops the progression cold afterward.  If you are in that situation I'd suggest 
you go to the Previous Versions of JAWS for Windows download page, download the 
version of JAWS 16 for your computer's architecture (32 versus 64-bit), and try 
an "install over" install first.  If it won't let you install over the existing 
JAWS then you would need to uninstall the existing copy and reinstall using the 
downloaded file.  If you're already licensed this is generally picked up by the 
installer on its own.  I've had to do this before under JAWS 15.

          I have no idea why you think that you cannot use Adobe Reader under 
Windows 10, because it definitely exists and functions under Windows 10.  There 
may be a JAWS 17 issue related to Windows 10 and/or Adobe Reader of which I'm 
unaware and, if that's so, I'd really appreciate having the details.  I've got 
a client who's currently on JAWS 15 that I will soon be updating to JAWS 17 
(all on a Windows 7 machine) that relies heavily on PDF files and must access 
them on a constant basis.  If JAWS 17 and Adobe Reader are not playing well 
with each other that would not be a good thing.

Brian

Reply via email to