Hi Brian, I think it is a good idea that they know how to interact with FS and to fill out complaint reports. JAWS is freeky in the fact that it works differently for everyone based on computer settings and so forth. It is good that if a person is having trouble to be able to work with FS. JAWS 17 installed great for me on my computer that I upgraded to win10 and my other computer that is new and already had win10 installed on it. Have a great one.
From: Brian Vogel Sent: Wednesday, December 30, 2015 7:15 PM To: [email protected] Subject: Re: Are there any NVDA (or WindowEyes) and JAWS "dual users" or people who've used both here? Thanks for the continuing input, I appreciate it more than I can say. Note to Maria: I have not as yet even touched JAWS 17. I've got two clients who are having some major problems with JAWS 15 and I'm slated to update both to JAWS 17 in the near future. The one client is licensed to go up through the not-yet-in-existence JAWS 18, but JAWS 17 has been hateful about installing so I need to involve Freedom Scientific technical support on the next try. I've typically not had this sort of crankiness with installation in the past. Also, since this is the group that can answer this question best, do you all feel that it is a worthwhile exercise for me to teach my clients how to submit a trouble report via the Freedom Scientific website, or should I just encourage them to use e-mail and teach them "the essentials" about what must be included in a technical support request message? Over time I have come to feel quite strongly that it is an essential skill to be able to interact with FS tech support completely independently since the end user is always going to encounter issues I never will when I'm training them and these aren't, in most cases, in the "optional to resolve" category. What say you all? Brian
