A shortcut to the cache-clearing dialog is control-shift-delete.
From: Brian Vogel [mailto:[email protected]]
Sent: Wednesday, January 06, 2016 4:39 PM
To: [email protected]
Subject: Re: Jaws with Learning Ally Link
Elise,
I have a client who uses Learning Ally but it's been a while since I
was working with her on that page directly. The suggestion that follows,
though, is not specific to the webpage in question.
Have you ever cleared cache in the web browser you're using? There
can be lots of weird behaviors that suddenly crop up if browser cache becomes
corrupted. If you have not, a web search on the name of the browser you're
using, e.g., IE11, and the phrase "clear cache" should turn up any number of
step-by-step guides to this task.
I would try clearing cache and see if the problem mysteriously
disappears. If not, it's on to the next step(s).
Brian
