This is Marv here.  Have you tried emailing
software [email protected]
Recently, you wrote
Often with a lap top the touch pad is turned on.  If you accidentally 
touch it, your words move, apps open and close by themselves, and all 
kinds of mysteries occur.  Since you are using an external keyboard, 
it isn't likely that you are activating the touch pad, ... but perhaps????
At 06:07 AM 3/4/2016, you wrote:
>I use a laptop and an external keyboard, Outlook and Word 2010 and 
>Jaws 17.  The problem I have is with words moving by 
>themselves.  After I have found a word has moved I press the control 
>& z keys to undo but it doesn't work.  This is an intermittent 
>problem.  I have turned off all the spell checking and grammar 
>features within Word 10 and Jaws 17 and the words still move of 
>their own accord.  I have had this problem for several years with 
>different versions of Jaws
>
>Has anyone had a similar problem and what action did they take to 
>resolve it, or can anyone advise what to do.

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