Assuming that you have JAWS 14 or 15, you can control her computer VIA
Tandom. You're able to go through the setup process while using JAWS, so I
don't see why you wouldn't be able to that while being in Tandom mode. Once
the setup process is complete, the computer will need to restart in order to
continue the installation. Which will require you to end the Tandom session.
If you can communicate VIA phone or other method, I doubt you'll have any
problem guiding her to complete the install when the computer boots back up.
Regards, Feliciano
-----Original Message-----
From: Londa Peterson
Sent: Wednesday, April 23, 2014 7:05 AM
To: 'The Jaws for Windows support list.'
Subject: Installing JAWS using JAWS Tandem
Hi All,
i have a client who lives quite a distance from my office. she wanted to
know if I could install her JAWS 15 using Tandem. She is currently running
14. I told her that I didn't think this was possible, but that I could talk
her through it easily enough. I just thought I'd ask in case I'm wrong.
thanks.
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