As a former volunteer fire fighter and, "aid to people with develupmental
chalanges" I call it, "self defibulaiting."
-----Original Message-----
From: Dave Carlson via Jfw
Sent: Sunday, November 30, 2014 2:02 PM
To: Kimber Gardner ; The Jaws for Windows support list.
Subject: Re: JAWS 16 and Windows 7 - Windows Explorer and JAWS slow
down/crash
Kimber,
Actually, once I learned to be patient, the ability for JAWS 16 to restart
itself has prevented me from having to launch NVDA when things appear to
lock up. About 30 seconds of waiting, and JAWS 16 comes back to life on its
own. Still irritating that it crashes, but at least it's smart enough to
recognize that fact and self-correct.
Dave Carlson
Oregonian, woodworker, and pioneer
----- Original Message -----
From: "Kimber Gardner via Jfw" <[email protected]>
To: "Jason White" <[email protected]>; "The Jaws for Windows support list."
<[email protected]>
Sent: Sunday, November 30, 2014 05:18 AM
Subject: Re: JAWS 16 and Windows 7 - Windows Explorer and JAWS slow
down/crash
Yes. (I've seen much the same with jaws 16. It's one of the reasons
I'm still using 15.
I installed NVDA on my laptop for those times when a hard reset was my
only choice after jaws crashed. I don't like NVDA for my primary
screen reader, but for recovery it works just fine. I have a hotkey
(alt+cntrl+N) that starts NVDA when I need it and it's gotten me out
of a jam several times.
Kim
On 11/29/14, Jason White via Jfw <[email protected]> wrote:
Hello all,
Has anyone else seen the following? this is under Winodws 7 Enterprise
and JAWS 16. Sometimes (while carrying out ordinary work and under no
obviously special circumstances), JAWS and the entire system become
extremely unresponsive. After pressing a key, it takes many seconds to
respond.
This has led (at least once) to Windows Explorer and JAWS 16 both
crashing. Without someone else to assist, once JAWS has crashed, my only
option would be to perform a hard reset of the machine.
What's the best way to obtain system diagnostic information that would
help to work out what's happening so I can submit a bug report to the
right vendor?
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--
Kimberly
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