Hi,
I've seen this at least a couple of times, and although I was asked on both
occasions to run a JAWS repair, it turns out that there is a Windows
component that is the root cause of the problem. Unfortunately the name of
the component escapes me at the moment, but if I find my notes about it,
I'll definitely get back to you. If that component isn't properly updated
during the Windows Update process, you could end up with a mirror driver
issue. The solution is to make sure that all of the latest Windows Updates
are properly installed, so definitely do that and make sure everything's up
to snuff. Then run another JAWS repair and that should fix it. If you
should contact FS tech support again, tell them that you heard about a
faulty Windows update contributing to the problem and perhaps that will ring
a bell with somebody over there and they can give you the low-down. Hope
this helps.
Tom
----- Original Message -----
From: "Michael Mote via Jfw" <[email protected]>
To: "'The Jaws for Windows support list.'" <[email protected]>
Sent: Wednesday, January 14, 2015 4:00 PM
Subject: Need help with a JAWS mirror display driver issue.
Hi folks! I'm not sure what to do in my situation. Let me describe
what's
happening as best I can.
I went to install JAWS 15 for a client of mine, who was running 14.
Before
my attempt to install 15, his system was running fine. After I initially
tried to install the 32 bit version of JAWS, I received an error message
saying that the mirror display driver was not properly installed. I have
tried to repair JAWS several times, but with no success. I did this on
the
advice of the Freedom Scientific technical support team. This client of
mine runs both JAWS and Magic. I'm reaching out to the list to see how I
can restore the mirror driver so that it works with JAWS. I've tried all
of
the conventional ways that I know of. Can someone help me?
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