Dear List,
Below is the response I received from FreedomScientific technical support regarding the inaccessibility of the latest version of iTunes with JAWS. Michal From: Freedom Scientific Technical Support [mailto:[email protected]] Sent: Wednesday, February 4, 2015 10:45 PM To: [email protected] Subject: FW: JAWS No Longer Works with iTunes Dear Michal Thank you for contacting Freedom Scientific technical Support. Currently, this is a known issue that our development team is working to address with the Apple team. I apologize for your inconvenience. If I can be of any additional assistance to you, feel free to email me back. Be sure to include all previous correspondence pertaining to this matter when replying to this message so that we might better assist you. Regards, Tracey Jackson technical Support Specialist Freedom Scientific, Inc (727)803-8600 [email protected] <mailto:[email protected]> http://www.freedomscientific.com/Support/TechnicalSupport <http://www.freedomscientific.com/training/JAWS-Certification-Exam.asp> Connect with us: <https://www.facebook.com/FreedomScientificInc> <https://twitter.com/FreedomSci> _____ From: Michal Nowicki [mailto:[email protected]] Sent: Tuesday, February 03, 2015 3:15 PM To: Freedom Scientific Technical Support Subject: JAWS No Longer Works with iTunes Dear FreedomScientific Technical Support: I am writing to inform you that as of the most recent update (version 12.1.0.71), iTunes no longer works well with JAWS. Specifically, it is no longer possible to navigate the list of albums/artists because JAWS doesn't read the associated labels anymore, announcing "unlabeled" when I attempt to arrow through the list. However, other Windows screen readers, among them WindowEyes and NVDA, do read this information. Furthermore, I know from discussion forums that other JAWS users are experiencing the same issue, so it is clear that the problem is not local to my system. Therefore, since other screen readers interact with iTunes as they had before the update, I am convinced that version 12.1 somehow no longer recognizes, or works properly with, JAWS scripts that made previous versions quite accessible. I have already taken two steps to try to resolve this issue. First, I contacted Apple Accessibility Services, but the only thing they could do for me was help me revert to an earlier version of iTunes, though the person I spoke with did assure me that he would report the problem to the engineering department. After that, I downloaded and installed the BlindTunes JAWS scripts, but those no longer work, probably for the same reason the software no longer works out-of-the-box. That being said, can FreedomScientific do anything on its end to fix this problem? I and many other JAWS and iTunes users would greatly appreciate it. Please let me know if FreedomScientific is capable of making any changes, either independently or in collaboration with Apple, to restore JAWS compatibility with iTunes. Thank you in advance for your cooperation. Sincerely, Michal Nowicki _____ No virus found in this message. Checked by AVG - www.avg.com <http://www.avg.com> Version: 2015.0.5645 / Virus Database: 4273/9050 - Release Date: 02/03/15 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20150204/fdee6669/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 3202 bytes Desc: not available URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20150204/fdee6669/attachment.jpg> -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 1553 bytes Desc: not available URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20150204/fdee6669/attachment.png> -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1616 bytes Desc: not available URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20150204/fdee6669/attachment-0001.png> _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
