Hello David,

Thank you so much for your assistance.

When I got to the "open file location", and put the cursor on the "shortcut"
item, the contex menu did not have a choice for sending to the desktop.
There was the choice of toolbar and short cut as you mentioned. Well, I
decided to select the "shortcut" item and copy to the desktop. Well, that
worked and I now have the shortcut on my desktop from which I was able to go
to properties and create the shortcut.

Problem solved.

Again, thanks for your help and also for suggestions from others.

Barbara


-----Original Message-----
From: Jfw [mailto:[email protected]] On Behalf Of David Bailes
via Jfw
Sent: Wednesday, April 29, 2015 11:25 AM
To: jfw
Cc: David Bailes
Subject: Re: difficulty getting jaws icon on desktop and assigning shortcut
key

Hi Barbara,
if you open the context menu of the Jaws on the start screen, and choose
open file location, File explorer should open, and a Jaws shortcut should be
selected. The other item in the location should be a tools folder.
Are you saying that there are no items in the items view when file explorer
opens?
If this is the case, can you then press alt+d to go to the address bar, and
then press ctrl+c to copy the address. Then post a message and paste that
address (ctrl+v) into it so that I can try and work out what's going on.

David.

original message:
Hi Gary, 

I have tried the "function key" with F10, however; the contex menu has the
following choices: 
Unpin from start, unpin from taskbar, uninstall, open new window, run as
administrator, open file location, and resize-submenu. 
I tried going to the file location, but didn't find anything there. 

I had the people from Staples where I purchased the computer, to install
everything and, was surprised too that jaws was not on the desktop. 

I really appreciate this group of wonderful people who are so supportive. 

Barbara Hansen

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