Jenny: I think this is a Jaws problem, which is why I'm trying to work with the folks at Freedom Scientific first.
However, I am still wondering if some sort of a tool bar is operating behind the scene, such as Bing, although neither I nor the Jaws help can find it. So, contacting the Microsoft Accessibility Help Line may be a next step, and I do have that number, so I'm all set on that score. Thanks for the good suggestion. Dr. Tom Behler -----Original Message----- From: Jfw [mailto:[email protected]] On Behalf Of Gennie Eachus via Jfw Sent: Wednesday, June 24, 2015 12:07 AM To: 'The Jaws for Windows support list.' Cc: Gennie Eachus Subject: RE: Continuing Frustration with entering text into edit fields when in forms mode using IE and Firefox on home Windows 7 PC Tom, Have you talked to the people at Microsoft's disability help desk? They can take over your computer and work on it. You might have to have sighted help to connect because you do have to type in stuff. If you need the number, let me know and I will look it up. Gennie -----Original Message----- From: Jfw [mailto:[email protected]] On Behalf Of Tom Behler via Jfw Sent: Tuesday, June 23, 2015 1:47 PM To: 'The Jaws for Windows support list.' Cc: Tom Behler Subject: RE: Continuing Frustration with entering text into edit fields when in forms mode using IE and Firefox on home Windows 7 PC Andre: During one of our sessions, the tech support representative returned IE 11 back to the default settings, but that didn't seem to help. Of course, that might not help if my IE instalation is corrupt anyway. Will keep this suggestion in mind. Dr. Tom Behler -----Original Message----- From: Jfw [mailto:[email protected]] On Behalf Of Andre Jarreau via Jfw Sent: Tuesday, June 23, 2015 4:20 PM To: 'The Jaws for Windows support list.' Cc: Andre Jarreau Subject: RE: Continuing Frustration with entering text into edit fields when in forms mode using IE and Firefox on home Windows 7 PC Tom, You might want to try installing IE10 to see if the edit fields open properly. If they do then it is likely IE11 on your machine is corrupt. It kind of sounds that way. If edit fields do not open properly then you have a good reference to work with Freedom Scientific. Worst case Windows 7 and/or Microsoft Office might have to be reinstalled or rebuilt in some way. Hopefully this is not the case. Just a thought. Andre -----Original Message----- From: Jfw [mailto:[email protected]] On Behalf Of Tom Behler via Jfw Sent: Tuesday, June 23, 2015 2:55 PM To: Jaws users list; 'The Jaws for Windows support list.' Cc: Tom Behler Subject: Continuing Frustration with entering text into edit fields when in forms mode using IE and Firefox on home Windows 7 PC Hello, again, everyone., Well, it has been a frustrating few hours here. I have had three phone sessions with Freedom Scientific Tech Support today, and my problem with entering text into edit fields when in forms mode on the internet has still not been solved. I won't name names here, but will summarize the results of each session. Session 1: It was suggested that, since I have Jaws 14 on the home Windows 7 PC, that I upgrade to Jaws 16. The rationale for this was that I am using Internet Explorer 11, which was not supported until Jaws 15. The thinking was that Jaws 16 would solve the issue. I upgraded to Jaws 16.0.3048, but the problem still persisted, both with Internet Explorer and Firefox. Session 2: It was suggested that the Avast antivirus software was the problem, and was likely confflicting with Jaws. So, I un-installed avast, using the Avast removal tool from the avast.com web site while in safe mode. Still no change. Session 3: After trying a number of basic settings, which all proved to be ok, a major Jaws repair was invoked. The Jaws repair did not change the situation. In fact, I now think Internet Explorer and Firefox actually work a bit worse than they did before. As a result of this last session, my case has been "escalated" to the next level of assistance. I have been given a ticket number, and hope to hear from FS tech support within the next day or two. I'm sure glad I have my work laptop to use as a backup! Dr. Tom Behler from Michigan -------------- next part -------------- An HTML attachment was scrubbed... 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