This problem isn't unique to outlook 2003 as I still have it with 2010 and 2013. In fact someone just sent me an attachment this morning that I couldn't access no matter what I tried.
I seem to recall someone (maybe on this list) saying that you could forward the email to yourself, changing the email from html to something else before sending and get to the attachment that way. I never had much success with that method either. I will try your method using the jaws cursor. Thanks, Kimber On 7/15/15, Paul Martz via Jfw <[email protected]> wrote: > Hi all. I'm working with a client using Office 2003 and the current version > of JAWS. The client is having trouble accessing email attachments. I've > never used JAWS with Office 2003, so I'm unsure how to do this. Here's what > I've tried, and the problems I've ran into. > > After opening an email with an attachment, I did a shift-tab to try to move > to the attachments area of the message window. This doesn't work when the > email is in HTML format. Instead, shift-tab moves me backwards through the > links in the message body. > > To resolve the shift-tab issue, I went into email options and set it to > display all email as plain text. After this change, shift-tab does allow me > to move to the attachments area. However, in the case of multiple > attachments, there is no trivial way to move to a specific attachment > (arrow > keys don't do this). > > I was able to eventually open a specific attachment, by switching to the > JAWS cursor, control-arrow to a specific attachment, then invoke a double > left click with numpad-/. While this does work for me, my client lacks the > JAWS expertise to manage this on her own, and we don't have the training > budget for me to take her through the necessary curriculum. > > The only other option I'm aware of would be to go to the file menu and save > attachments. Then she would simply open them from the saved location. This > is a less direct solution than the client would prefer. > > Any ideas on opening attachments in Word 2003? All help would be > appreciated. > -Paul > > > > _______________________________________________ > Jfw mailing list > [email protected] > http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com > -- Kimberly _______________________________________________ Jfw mailing list [email protected] http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
