Dear Partners,
This is an immediate need. Please let me know if you have anyone.
Call Center SAP CRM Business Analyst
Location: Auburn Hills, MI
Rate: Competitive
This is an immediate need. Please let me know if you have anyone.
Call Center SAP CRM Business Analyst
Location: Auburn Hills, MI
Rate: Competitive
Duration: Long term
Skills: SAP CRM for call centers, SAP CRM 4.0, excellent communication skills
The candidate will provide solid subject matter expertise customer call center functions and SAP CRM. The candidate will provide strong capabilities in the following activities: Business requirements definition and documentation, business process improvement, issues analysis and recommendations, system configuration (SAP CRM), test scripts development, testing, coordination of user acceptance testing and sign off.
5+ years experience working in the discipline and demonstrated strong understanding of processes (business partner management, customer call center management), preferably for a company with significant volume of customer call contacts. Hands-on experience with SAP CRM 4.0 is required. The candidate must have completed at least one successful full life cycle SAP CRM implementation.
Requirements:
Advanced technical knowledge, with hands-on experience in SAP CRM for call centers. Strong verbal and written communications skills, with an ability to express technical concepts in business terms Strong analytical, problem-solving, and conceptual skills Process focused orientation Strong teamwork and interpersonal skills Thorough knowledge of Customer Call Center strategy, process, and tools
Skills: SAP CRM for call centers, SAP CRM 4.0, excellent communication skills
The candidate will provide solid subject matter expertise customer call center functions and SAP CRM. The candidate will provide strong capabilities in the following activities: Business requirements definition and documentation, business process improvement, issues analysis and recommendations, system configuration (SAP CRM), test scripts development, testing, coordination of user acceptance testing and sign off.
5+ years experience working in the discipline and demonstrated strong understanding of processes (business partner management, customer call center management), preferably for a company with significant volume of customer call contacts. Hands-on experience with SAP CRM 4.0 is required. The candidate must have completed at least one successful full life cycle SAP CRM implementation.
Requirements:
Advanced technical knowledge, with hands-on experience in SAP CRM for call centers. Strong verbal and written communications skills, with an ability to express technical concepts in business terms Strong analytical, problem-solving, and conceptual skills Process focused orientation Strong teamwork and interpersonal skills Thorough knowledge of Customer Call Center strategy, process, and tools
Please send relevant resumes with contact number & rate confirmation.
Thanks,
Sonali
ZealTech Inc.
Phone: 510.870.5025 * Cell: 510.449.5280
Fax: 510.372.0571
Email : [EMAIL PROTECTED] * www.zealtechus.com
Email is the quickest way to get in touch with me.
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