*Hi,*


We have an open position for* "Sr.Business Analyst" at Detroit, MI for 12+
months*. Please review the job requirements and let me know if you're
interested. Please provide the below requested details along with your .doc
RESUME. **



*Job Title   : Sr.Business Analyst*

*Location   : Detroit, MI*

*Duration   : 12+ months*

*Rate         : DOE*



*Job Description:*

* *

Minimal two years experience in call center functional operations to include
Experience with supporting self-service using web or voice response

o    Call handling

o    Call monitoring / quality assurance

o    CSR workforce management



*Soft skill set*

* *

o    Ability to effectively facilitate requirements gathering sessions
across large number of stakeholders with conflicting interests / priorities.

o    Systemic thinker ¡V has ability to assess impact across multiple
processes and systems.

o    Assertive, takes initiative, possesses high quality inquiry skills,
self-confident, constructively vocal.



*Checked values that should apply to this candidate:



Experience with Fortune 500 Company: Yes

Less than 4 Jobs in Past 2 Years: Yes

Local Resident: Yes

Experience with Team Size 6 Members+: Yes

Communications Skills 9 or 10: Yes

3+ Years Experience in U.S.: Yes



Business Analysis                                               Required
--  60

SOFTWARE QUALITY ASSURANCE                    Required   --  36

SOFTWARE QUALITY METRICS                          Required   --  36

SOFTWARE QUALITY STANDARDS                     Required   --  36

Software Development Methodology w/Agile           Required   --  36

Assess impact across multiple processes/systems    Required   --  36

Assertive and constructively vocal                        Required   --  60

Call Center functional Operations                         Required   --  24

Support Self service using web or voice response  Required   --  24

Call Handling                                                     Required
--  36

Call Monitoring/quality assurance                        Required   --  36

CSR Workforce Management                              Required   --  36



*Please reply with following Information: *



First Name:
Last Name:
Availability-----:

Visa Status (US Citizen, GC Holder, H1b or TN holder):

Contact Number:

E-mail Address:
Hourly Rate:
Re-location:
Current Location (Place & State):

Last 4(DIGITS) of SSN:



*Thanks & Regards, *

* *

*Venu*
CompuSoft Integrated Solutions, Inc.

**Inc. 5000 Fastest-Growing Private Company Award - 2008*
Ph: 248-522-6862
Fax: 248-538-8435
E-mail: [EMAIL PROTECTED] <blocked::mailto:[EMAIL PROTECTED]>;
[EMAIL PROTECTED] <blocked::mailto:[EMAIL PROTECTED]>;
URL: www.compusoft-is.com

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