for general web load modelling, see the books by Daniel Menasce:
Capacity Planning for Web Performance : Metrics, Models, and Methods; Menasce,
Daniel A. / Almeida, Virgilio A. F., Prentice Hall; 05/1998;
Scaling for E-Business : Technologies, Models, Performance, and Capacity
Planning; Menasce, Daniel A. / Almeida, Virgilio A.f., Prentice Hall; 05/2000;
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