Kenneth Sizer Wed Sep 29 09:48:19 EDT 2004
>> On one EIS (Executive Information System) project, my compatriots
>> and I found that applets gave us:

>> (1) A richer, more app-ish UI

>> (2) enough of a load-time delay (even for smallish applets) that
>>     our executive target audience was instantly annoyed beyond
>>     recovery.

>> Basically, we learned that when a CFO/CEO/et cetera clicks on a
>> link they don't want to see no stinkin' "loading" banners, progress
>> bars or big grey rectangles.

Rowland Smith Wed Sep 29 09:54:22 EDT 2004
> Have you looked into using Java WebStart. I've used it on at least
> two projects, including my current project for a telecom equipment
> company and we're getting *very* positive feedback from our
> customers.

I don't doubt it, but I'm wondering if your customer profile is like
Sizer's?

IMHO target demographics should be carefully assessed when making
deployment decisions like this. One simple observation: ceteris
paribus, mgmt gets more IT support than line workers, and support
levels provided increase non-linearly with the control the target has
over the IT group's budget :-) As a result, many top-level managers
have installation experience ~= 0: they don't touch an application
until it has been not only installed for them, but very finely tuned
for their usecases and their hardware (which is also usually the
best). Accordingly their tolerance for application latency approaches
zero.

Net: wrt app deployment/delivery, "one size fits all" only applies to
a homogenous target. Consider at least providing one vehicle for "the
masses," and another for "da man." (Or woman--in my experience the
user who got the most "kid-glove" treatment by an IT staff was Marye
Anne "the Screamer" Fox, former chancellor of NCSU :-)


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