On Wednesday, September 28, 2011 02:33:28 AM Morgan McLean wrote: > Thanks for the reply, it took JTAC like three days to > come up with that answer. Can you believe it?
I've realized that the TAC team aren't as knowledgeable as you'd expect when it comes to the products they are supporting vis-a-vis their employer. This is true for most vendors, not just Juniper. They still do need to escalate to senior engineers and design engineers when the case goes into the realm of feature support, feature roadmaps, or very difficult operational situations. That's the bit I don't like; took me 1 year to resolve an issue a senior engineer identified and fixed in 5 minutes of talking to him once the case was escalated to him, after 12 months! Oh well... Mark.
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