Nathan, I am not sure what you want to hear, or what would make you satisfied, 
but YES Juniper [IT?] did screw-up, and a restore from back-up was/is not 
possible.  So this situation is now being worked on, unfortunately at a not so 
fast pace.  I hope you decide to stay with Juniper, as I feel there are far 
worse things one could be concerned about than this.

Just my 2 cents worth.  The devil you know, is often better than the devil you 
do not know, . . .

Rich

Richard McGovern
Sr Sales Engineer, Juniper Networks 
978-618-3342
 

On 5/9/19, 7:35 AM, "Timur Maryin" <[email protected]> wrote:

    https://kb.juniper.net/KB33515
    
    If i recall correctly what i heard about it.
    
    There is some third party(or smth) search engine which is(was) used and 
    it had issues. And there is no way to upgrade/fix that engine as it out 
    of support/development.
    So i has to be replaced or re-written from scratch.
    
    
    
    
    On 09-May-19 02:37, Nathan Ward wrote:
    > 
    > Can you shed any light on what on earth is going on, and why? It seems 
crazy that a company would disable this sort of thing intentionally for such a 
long time and with such poor comms and timing info. “Technical issue” sounds 
like an accident - but surely a restore from backup would work, right?
    > I cannot think of a scenario here which looks anywhere remotely positive 
for Juniper - every scenario I can consider has a root cause of “complete and 
utter incompetence” somewhere along the chain.
    > I really like Juniper, so I’ve searched, but, this is a hard one, help me 
out here..
    > 
    

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