Robert:
Hello! Sorry for the late reply. Glad to here that you got
Kaboodle and GetEngaged up and running; I hope when KaboodleProxy is
ready again, it will be even easier.
I too have seen some errors getting Kaboodle to file-transfer
across a GetEngaged connection, when one the recipients is Win98. it
seems to work fine from Win98->WinXX, however, as long as "XX" is not
98. I know that the devlopers are focussing on this capability as a
design requirement for KaboodleProxy, so I expect that they will
discover the problem, and fix it, in the next release.
One debug piece that might help: can you VNC across the
GetEngaged connection successfully, in both directions?
thanks,
Scott
On Wed, 5 May 2004, Robert P. Brannan wrote:
> Hello Scott:
>
> I am a new user (today). I have been using RealVNC for almost 2 years
> without a glitch to manage my customer's PCs. I manage networks, and the
> one major valuable item we all know that is missing from RealVNC is the file
> transfer function. So today I went searching for the umpteenth time for a
> VNC solution with this included - nervous about trying another utility since
> this one has worked so well for me.
>
> I spent quite a bit of time reading about your software, and decided to
> install it on my main PC in my office and on one of my remote PCs on another
> network through the internet. Everything works fine! It took a little bit
> of time to get the GetEngaged systems to connect for the first time, but
> they finally did. Because I registered both accounts from the same PC (here
> at my office), both accounts captured and store in the registration file
> that you download this same IP address. I finally deleted the registration
> for the remote PC, re-registered remotely from the other PC using RealVNC,
> and re-downloaded both registration files from both locations and
> reinstalled those files. Now the connection to the GetEngaged Server is
> quick and flawless...it finds the other right away using the "Automatic
> Search" feature.
>
> However, I like others, am having difficulty with the file transfer
> function. I can transfer from the remote PC to my local PC (I used a VNC
> session to execute it), but I can not get transfer to work in the other
> direction. The remote PC is running WIN 98, it has a dedicated IP and has
> no functional firewall to speak of...I just have all of the "services"
> unbound from each other in Network Properties. My local PC is running WIN
> 2000, is behind a firewall, and I have opened up ports 11965 and 4182 in
> both directions after I read some other responses you made to "help
> requests" in the mail-archive.
>
> I've tried the transfer with the "Accept file transfers with asking for
> permission each time" checked and unchecked on the remote PC - no
> difference. There is no "Accept message popping up on the remote PC. All I
> get on my local PC is the Status screen with the "waiting for
> approval"...then after about 15 seconds of waiting, I get and small window
> with "error #2" with a 15 second countdown on the left, I click OK, then I
> have the same ""error #2" window left there, I and click OK. That's all I
> get. Sometimes, after clicking OK to the error messages, Kaboodle on the
> local PC even freezes the RealVNC connection I have showing the remote PC,
> sometimes it disconnects the VPN, and sometimes it it resets some of my
> settings to default.
>
> I've spent most of the afternoon working with it and attempting to figure it
> out myself, but now I'm stuck...any suggestions? Do I need both of those
> ports open in both directions on my local firewall? I even read all the
> logs - no indication there as to what's happening.
>
> Help! And thanks for the software...great features! Hope this situation
> can be a learning scenario for others.
>
> Robert Brannan
>
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