https://bugs.kde.org/show_bug.cgi?id=411285
Bug ID: 411285
Summary: Tickets with Status/Resolution NEEDSINFO
WAITINGFORINFO are automatically switched to RESOLVED
WORKSFORME
Product: bugs.kde.org
Version: unspecified
Platform: Other
OS: All
Status: REPORTED
Severity: major
Priority: NOR
Component: general
Assignee: [email protected]
Reporter: [email protected]
CC: [email protected], [email protected]
Target Milestone: ---
SUMMARY
On 2019-07-12, I set ticket #344679 to status NEEDSINFO, with resolution
WAITINGFORINFO. On 2019-08-01, an account named "Bug Janitor Service" added
comment #13, asking the "bug submitter" to provide more information. On
2019-08-16, no one had provided the requested information, and the same "Bug
Janitor Service" marked the bug as resolved, with resolution WORKSFORME, as
indicated in comment #14.
I've witnessed the same phenomenon in tickets #313424 and #379026, in a short
period of time, so I know this is closer to a general rule than an isolated
case. In short, it seems that every time a ticket stays with status NEEDSINFO
for one month, "Bug Janitor Service" will mark it as resolved.
STEPS TO REPRODUCE
1. File a ticket
2. Set it to NEEDSINFO WAITINGFORINFO
3. Wait for 1 month
OBSERVED RESULT
I haven't actually tested that myself, but I would guess "Bug Janitor Service"
would mark the ticket as resolved 1 months after step 2 is completed.
EXPECTED RESULT
The ticket should still be marked as waiting for information, not be marked
resolved, and not be set to resolution WORKSFORME, unless that applies and/or
the issue was solved.
-----
"Bug Janitor Service" appears to be a bot made with good intentions. It may be
a little hurried, but I find it useful to remind reporters to provide requested
information.
I am not saying this is really a bug in bugs.kde.org, but it needs to be
determined who is operating that bot, and how it can be operated properly. "Bug
Janitor Service" advertises email address [email protected], which I am
setting as CC of this ticket. Hopefully, that will bring this person to this
discussion.
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