https://bugs.kde.org/show_bug.cgi?id=473600
Bug ID: 473600
Summary: Krita (win11 pro) laptop with docking station (d6000
dell) doesn't starts if plugged
Classification: Applications
Product: krita
Version: 5.1.5
Platform: Microsoft Windows
OS: Microsoft Windows
Status: REPORTED
Severity: normal
Priority: NOR
Component: Usability
Assignee: [email protected]
Reporter: [email protected]
Target Milestone: ---
SUMMARY
***
Running over LENOVO IDEAPAD PRO 5 with docking station DELL D6000
STEPS TO REPRODUCE
1. Plug the laptop on the docking station with two monitors attached at it -
total 3 screens
2. Try to start Krita
3. Krita doesn't starts -this is the error message in the windows event log:
OBSERVED RESULT
This is the error message in the windows event log:
+ System
- Provider
[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}
EventID 1000
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x8000000000000000
- TimeCreated
[ SystemTime] 2023-08-21T12:03:50.5314457Z
EventRecordID 35682
Correlation
- Execution
[ ProcessID] 2700
[ ThreadID] 2552
Channel Application
Computer LAPTOP-LMP96DT8
- Security
[ UserID] S-1-5-21-69577713-xxxx
- EventData
AppName krita.exe
AppVersion 5.1.5.100
AppTimeStamp 63b6be1f
ModuleName atio6axx.dll
ModuleVersion 31.0.12044.3
ModuleTimeStamp 63582573
ExceptionCode c0000005
FaultingOffset 0000000000131cc2
ProcessId 0x2fe8
ProcessCreationTime 0x1d9d4278bf0cac5
AppPath C:\Program Files\Krita (x64)\bin\krita.exe
ModulePath
C:\WINDOWS\System32\DriverStore\FileRepository\u0387352.inf_amd64_ce4ceb13d73334be\B385477\atio6axx.dll
IntegratorReportId 554ce769-dc91-47ba-8ed2-68b914abf554
PackageFullName
PackageRelativeAppId
EXPECTED RESULT
SOFTWARE/OS VERSIONS
Windows: Windows 11 pro
macOS:
Linux/KDE Plasma:
(available in About System)
KDE Plasma Version:
KDE Frameworks Version:
Qt Version:
ADDITIONAL INFORMATION
If I unplug the docking station (usb c connected) then Krita starts normally -
If I plug it back after Krita started I have no issues at all.
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