On Tuesday, 27 February 2018 13:16:03 CET Aleix Pol wrote: > On Tue, Feb 27, 2018 at 12:22 PM, Paul Brown <[email protected]> wrote: > > On Tuesday, 27 February 2018 11:51:42 CET Boudewijn Rempt wrote: > >> On Tuesday, 27 February 2018 11:47:22 CET Paul Brown wrote: > >> > On Tuesday, 27 February 2018 11:41:04 CET Boudewijn Rempt wrote: > >> > > Given that bugzilla is a tool for developers, I don't care that users > >> > > might > >> > > get confused. > >> > > > >> > > > We don't have this problem with phabricator tasks because they can > >> > > > be > >> > > > either Open or closed (for whatever reason). > >> > > > >> > > I don't let users report issues in phabricator anyway, because > >> > > phabricator > >> > > is where we plan our work. Bugzilla is the big pile of shit that > >> > > comes > >> > > from > >> > > the outer world. So, phabricator's lack of fine-grained task statuses > >> > > is > >> > > irrelevant. > >> > > >> > So... where are users supposed to report bugs? > >> > >> Users report bugs in bugs.kde.org. But that doesn't change that > >> bugs.kde.org is a tool for the developer, not the user. Once the bug is > >> in bugzilla, it's my property, as a developer, and I need to have a > >> workflow that allows me to efficiently handle over a thousand bug > >> reports a year. > >> > >> Users do treat bugs.kde.org as a helpline, but that's invalid, and I > >> close > >> such help requests as invalid, though I also give the users the help they > >> need, of course. > > > > I'll ask the question again with a slight modification: So... where are > > users supposed to report bugs according to you? > > bugs.kde.org is the place. > Most of the time developers spend nowadays looking into bugs is > selecting actual bug reports among piles of issues that may be > duplicated or have problems far from our reach, which is what > Boudewijn is describing there.
Is it true that users get confused by the bugtracking system? If so, this is an issue, right? Paul -- Promotion & Communication www: http://kde.org Mastodon: https://mastodon.technology/@kde Facebook: https://www.facebook.com/kde/ Twitter: https://twitter.com/kdecommunity
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