Hi, On Dienstag, 18. September 2018 22:17:08 CEST Nate Graham wrote:
> Thanks for taking the initiative on this, Andrew. I think everything you've > laid out makes sense, and I like those messages. +1. +1. This is very much appreciated. More below ... > > ---- On Tue, 18 Sep 2018 12:56:09 -0700 Andrew Crouthamel > <[email protected]> wrote ---- > > Thanks Harald, > > > > I've spoken with buovjaga and x1sc0 regarding their LibreOffice QA > procedures: > https://wiki.documentfoundation.org/QA/Bugzilla/Gardening#Task:_Cleaning-out_NEEDINFO > > > > > Linked there are some scripts that are run either automated or manually. > The NEEDSINFO one is manual right now. Here is the full listing of scripts: > https://gerrit.libreoffice.org/gitweb?p=dev-tools.git;a=tree;f=qa > > > > Maybe you could craft something similar that could be cron'd. > > > > If you end up investigating the LO scripts, the createMassPingLists.py > apparently uses a JSON file that is created from > https://cgit.freedesktop.org/libreoffice/contrib/dev-tools/tree/esc-reporting/esc-collect.py > > > > > For procedures I'd like to do the same as you recommend: > > > > > - 3 days pass -> comment gets added > > > > > > - 15 days pass (33 days since status change) -> reminder comment again > > > > * Bugs placed into NEEDSINFO status will received a reminder if the ticket > is: > > - At least 15 days old > > AND > > - Has not received any comment within 15 days > > * If a bug remains in NEEDSINFO for another 15 days with no comment, it > will be closed as RESOLVED > WORKSFORME. > > * If a bug remains in NEEDSINFO with a comment provided within less than > 15 days, no action will be taken (as it does not meet the above criteria). > > That way if devs/reporters are conversing in a ticket while in NEEDSINFO > status, it won't get closed accidentally. Well, it has been said in another comment of this thread that the status will/can change automatically once a comment is added (hopefully the automated ones don't count). So that should not be a problem. On the other hand, even if the status would remain to be NEEDSINFO, I expect that the procedure starts all over again and another warning is issued after 15 days. [...] proposed e-mail text removed +1 for the proposals. They sound good to me. -- Regards Thomas Baumgart https://www.signal.org/ Signal, the better WhatsApp ------------------------------------------------------------- Did you hear about the guy who got his whole left side cut off? He's all right now. -------------------------------------------------------------
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