On 2018-10-30 08:55, Laszlo Papp wrote:
On Tue, Oct 30, 2018 at 7:33 AM Boudewijn Rempt <[email protected]>
wrote:
On maandag 29 oktober 2018 19:25:44 CET Andy Betts wrote:
Maybe one thing that is hard to deal with is the sheer email
distribution
where you can’t seem to be able to route people’s questions or
requests to
the right audience. We also get endless threads that you can’t
seem to be
able to unsubscribe from. Would some of these tools be able to do
that?
The nice thing about askbot is that it actually combines asking and
searching:
so typing your question already starts showing up possible answers.
That
should go a long way to solving the repeated questions we get a lot
of.
Isn't google supposed to do that? You type the question and you get
the answer in a result.
I personally do not like these bot support sites for services as it
makes the interaction impersonal. I also do not trust bots not making
big mistakes, potentially misleading me.
How is it making the interaction "impersonal"? The software simply shows
potentially related questions previously asked based on the subject
lines. Q&A-oriented software also encourages asking direct questions and
getting direct answers, with a layout that makes it easier for others
with the same issue to navigate, as opposed to the sometimes
too-long-to-read paginated mess on more classical discussion boards.
--
Best regards,
Hans "totte" Tovetjärn
[email protected]
0xEB5A95EC99421F98
