On Friday 24 February 2012 20:36:12 Andras Mantia wrote: > On Friday, February 24, 2012 07:28:33 PM Martin Gräßlin wrote: > > > User asking on distro/KDE mailinglist/forum/IRC because xyz does not > > > work. > > > > > > > > > > > > 1. he gets an answer > > > 1.1 known bug > > > 1.2 me too -> the user might open a bug report > > > 1.3 it works like this… > > > > > > > > > > > > 2. he does not get an answer > > > 2.1) frustrated and no bug report > > > 2.2) frustrated and bug report > > > > which sounds exactly like first level support which needs to become better > > so that point 2 never happens and point 1.2 is not handled by the user. > > Think about how awesome it is to get the feedback that the task has been > > delegated to the developers for further investigation :-) > > So, do you have a community around KWin who could do that? Do you have a > user mailing list (lists.kde.org doesn't show any), a user forum, where > someone with knowledge can help the users? > If not, no surprise that the only entry for users is bugzilla. there is a subforum on forum.kde.org. It's quite active actually.
user support is allowed on #kwin, additionally on #kde (I have a highlight on kwin, so if I am around I help). We don't have a user support mailing list. For KWin there is another issue: if users know that the application "kwin" exists there is already a serious problem. Nowhere in the user interface there is the word KWin. It's either an already slightly experienced user or KWin crashed. So having a mailinglist kwin-supp...@kde.org is plain wrong. On forum.kde.org it's nicely handled as kwin is a subforum in the workspace area and that can be moderated. Cheers Martin
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